Job Detail

Team Manager - GLOINNT

Date Posted:Oct 22, 2021

Job Detail

  • Location:
    Bangalore, Karnataka, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    8 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Dec 20, 2021

Job Description

  • Ensure that service levels are met in line with the SLAs defined for the Airbus AMM, IPC, SRM_text, Illustration and Wiring Manuals  for Airbus SA, LR, MB and XWB (A319, A320, A321, A330, A340, A350 and  A380) programs.
  • Set up and manage upkeep of service delivery model, in alignment with PGP; including artifacts like organization structure, staffing plan, quality plan, Service Improvement Plan, release plan, training plan etc
  • Manage and assures the qualities of delivery to the client, by ensuring Process Implementation, compliance, incident management & Continuous Service ImprovementManagement and improvement of delivery through:
  • Offshore leverage
  • Offshore staffing pyramid
  • Utilization
  • Establish client satisfaction criteria (jointly with the onshore team), and regularly monitor client feedback to measure satisfaction levels against established criteriaEnsure continuous and smooth communication w.r.t. service delivery among all stakeholders and team members, as needed. Manage escalations effectively.
  • Ensure retention of delivery team by effective management of people processes such as:
  • expectation setting and goal definition
  • timely performance reviews & continuous feedback
  • capability development & training management of delivery team including required certifications
  • management of career progressions within the team
  • Manage staffing & administration pertaining to service delivery effectively
  • Mentor delivery team on AIRBUS methodology and drive consistent processes
  • Articulate the proposed solution (for priority change requests) & related benefits adequately and persuasively, reflecting a balance between client’s interests/concerns as well as Capgemini business interests.
  • Protect the interest of client and delivery, by challenging the construct of the project and by demonstrating continuous service improvements and innovation through triggers like but not limited to:
  • Best practice implementation
  • Drive process efficiency
  • Develop new solutions based on technology trends


Skills Required

Job is expired

Company Overview

Bangalore, Karnataka, India

A Global player with the objective of innovating new technical ideas every day in the field of aerospace and the other engineering sectors. The professionals at GLOINNT are always there for you to support with our new solutions to meet your expectati... Read More

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