Job Description

Position Information:

As a Technical Author, person will be responsible for creating and maintaining the documentation required to support the use, maintenance, and servicing of customer products.

Skills and Qualifications:

• A background in Engineering demonstrated through a HND or above in Electronic Engineering or an associated subject
• An understanding of Electronic Hardware development
• An understanding of Software products, development and lifecycle, with the ability to understand the principles of software code and hold conversations as necessary
• Confident in the use of FrameMaker, WebWorks Publisher, Adobe Illustrator and any bitmap editing software
• Familiarity with cloud platform software, for example, KVM and ESXi
• Knowledge of DITA and experience in the use of an XML editing tool such as OxygenXML
• Proficient in the creation of complex documentation to support an engineering readership
• Competent in the creation and editing of drawings, layout of documents and the creation of text to a professional standard
• Possess a diplomatic and sensitive approach to eliciting information
• Ability to solve various issues using a variety of methods and techniques
• Proven ability to work with very little input
• Proven analytical and problem-solving skills
• Proficient collaboration and team working skills, with the ability to develop and maintain strong productive relationships
• The ability to work within multiple projects simultaneously to meet deadlines, both independently and as part of a team
• Meticulous, with a very high attention to detail
• Extensive communication skills, both verbal and written

Responsibilities:

• Obtain technical information from subject matter experts, production personnel and other sources
• Generate well-presented, grammatically correct, and concise documentation, in accordance with the corporate standard and agreed project schedules
• Document assembly and disassembly procedures using Engineering drawings
• Generate illustrations and photos, annotated, as necessary
• Organise the approval, issuing, filing and (when required) printing of documentation
• Support sales, engineering, and production staff with documentation
• Support the development of standards and working practices
• Responsible for the development of a complete suite of documentation for a product, either alone or collaboratively.

Skills Required

• Communication
• Problem Solving
• Analytical