Job ID 00000291226
Date posted 12/07/2021
Location Singapore,
Company
Job Description
At Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for professional growth. Find your future with us.
We are looking for a Technical Support Engineer - Software to join our team in Singapore.
Boeing Global Services is the world’s leading provider of Digital Solutions & Analytics. It’s an innovative department of Boeing -the world's largest aerospace company and leading manufacturer of commercial airplanes and defense, space and security systems. Are you able to leverage your vast technical expertise in our Crew Optimization solutions and your customer communication skills to solve challenging problems and are you the one that keeps raising the bar? Then we might have the perfect opportunity for you as an experienced technical support engineer!
The individual will come with strong IT technical capabilities combined with the ability and desire to learn about and work with complex system installations for our office in Singapore to join an international environment with a team of like-minded technical support specialists. The global technical support team consists of technical support engineers, system experts and service account managers, operating from five different locations; Gothenburg, Montreal, Singapore, Beijing and Bangalore.
Position Responsibilities:
As a Technical support engineer, you will spend a significant part of your time in at least some of the following areas:
Analyzing code to assist the client’s support team in finding solutions and workarounds to problems.
Developing proactive tools to assist customers and internal support organization.
Analysis of entire installation (including core application, customization layer, and network/environment) in order to identify root cause.
Implementing improvements to better align client systems.
Inspecting new and existing functionality that our clients do not use, to help them realize business benefits.
Occasionally travelling to visit customers primarily within APAC.
Providing advanced 24x7 support to a range of global aviation customers.
Basic Qualifications (Required Skills/Experience):
This role requires an individual who is experienced and interested in an array of IT related technical areas.
Computer Science background or similar qualifications
Extensive knowledge of Unix and/or Linux (you probably have a flavor installed at home!)
Extensive knowledge with shell scripting
Good communication skill and soft skills
Ability to influence customer and others
Preferred Qualifications (Desired Skills/Experience):
Particular interest in technical problem solving
Good programming skills (Python and Java an advantage)
Airline operations experience.
Continuous Improvement of complex applications
Implementing and maintaining extensive system monitoring
Databases (Oracle or Postgre Sql)
Customer relationship experience is advantageous but secondary to technical aptitude
Exposure to working with customers
Responsible, able to take ownership of issues
Strong technical & analytical aptitude
Self-motivated & Problem Solver
Able to work within a team
Typical Education and Experience:
2-4 years’ experience in a software application support role, or equivalent
Bachelor degree in Software Engineering, Aviation Operations, or equivalent
Airline experience in crew scheduling is advantageous
Benefits and pay are determined in line with Singapore labor market practices. This is not an expat assignment.
Vaccination Requirements:
Boeing is implementing new requirements for employees to be fully vaccinated from COVID-19 or have an approved reasonable accommodation based on local legislation in several countries including U.S.-based employees. Please refer here for current vaccination and/or reasonable accommodation requirements, and timelines based on location.
Equal Opportunity Employer:
Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.
Experience Level
Individual Contributor
Contingent Upon Program Award
No, this position is not contingent upon program award
Schedule
Full time
We are the world’s largest aerospace company and leading provider of commercial airplanes, defense, space and security systems, and global services. Building on a legacy of aerospace leadership, Boeing continues to lead in technology and innovation,... Read More
