As a Terminal Duty Manager, you will be responsible for helping us achieve this ambition through:
Overseeing the entire passenger terminal complex activities on a 24/7 rotational role under the direction of the Senior Manager Terminal Operations with a functional reporting line to the Airport Operations Manager. Managing a team of approximately 25-30 per shift and monitoring various service providers. Planning the smooth running and effective flow of customers and passengers. Managing the delays and disruptions, troubleshoot issues and handle complaints, resolve staff grievances and conflicts.