Job Detail

TSP FHS Customer Operations Manager - SIA - Airbus

Date Posted:Jan 14, 2022

Job Detail

  • Location:
    Singapore, Singapore, Singapore
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid Level
  • Experience:
    6 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Mar 14, 2022

Job Description

Airbus Tailored Support Program (TSP) provides an integrated and guaranteed service ranging from components supply and repair to full airframe maintenance and engineering service to Airlines.

The successful applicant will manage and oversee the Inventory and Spares Provisioning based in Singapore. And work closely with MRO and Materials Management team to place parts ordering timely and Repair ordering, including AOG (Aircraft on ground) support.

On top of management duties, he/she shall provide strong technical support and interface to the customer, FHS network, and contracted MRO (Maintenance Repair Organisation)

Job Responsibilities

  • Contribute to the definition of FCO-CPM RACI, new Retrofit Process RACI and agreement on activity split with SLROS.
  • Contribute to validation of a clear training guide for newly arriving FCOs and manage CURT Chaser to ensure clear process, information and standards worldwide.
  • Guide and coach others with no direct authority from Materials EO team, and other departments on FHS requirements.
  • Contribute to develop  and deploy a new way to share our SLROC performance, best practice and knowledge worldwide to interconnect our team, communicate appropriately enhance engagement and grow individual & team wellbeing
  • Contribute to secure operations delivery on existing deals by implementing a new proactive process to identify and monitor critical items, non-quality and drive corrective & preventive actions to completion across SLR
  • Harmonize and improve FHS/TSP operations with aligned processes & metrics through deployment of the new Component Service Level measurement tool (EODA)
  • Achieve 90% PTE on all SIA A380 and A330 AOG, CRI, WSP, RTN and RPL EOs.
  • Implement an improvement plan for shelf to core unit return part of the cycle for every customer not achieving their contractual target.
  • Contribute to the definition and implementation of measures within SLROC to ensure quality, prevent airworthiness and identify quality issues enabling right first time along the value chain
  • Ensure monthly ITM service level presentation to customer
  • Monitor dashboard review and actions on critical spares and coordinates with different stakeholders.
  • Contribute to COMET projects to drive efficiency in our supply chain management and reporting system.
  • Contribute to the development of new services through Skywise and identify new opportunities to improve operations efficiency.
  • KPI / Performance Tracking:
    EDSSC  Reporting / Monthly ITM service level
    Presentation to customer
    Robbing Analysis
    NIL Stock Analysis
    CURT Tracking (Core unit return time)
    Improvement on OSS/Pool (On Site stock) and AMASIS Abnormal status resolution and ownership
  • Overall Management of FCO activities pertaining to Component Support and Service Level tracking and improvement per contractual and operational requirements. (a) Service Level Tracking. (b) EO (Engineering order) / COD (Component on demand) / CSO (Customer support officer) / FHS Service Level. (c) OSS/POOL Monitoring and Improvement. (d) PN (Part number) Upgrading. (e) Common PN / Cost Neutral. (f) Build Communication kits with FHS Engineering, Inventory team and other relative FHS departments that can assist in the overall TSP MM (Materials management) Operations deliverables. (g)  Achieve 90% PTE on all SIA A380 and A330 AOG, CRI, WSP, RTN and RPL EOs
  • Analyze the previous experience on overall TSPMM Operations issues and find short term and long term solution with the corresponding FHS stakeholders.
  • Ensure a Weekly Dashboard Report and Meeting to identify the key issues and address them accordingly with the team.
  • Prepare Monthly KPI Performance Review and Report to represent the achievements. Identify improvements in the contractual and operational commitments to the Customer. Also, drive and identify project improvement plans and cost saving initiative for the company and customer.
  • Involvement in Interface Manual review and enhancement of Processes according to the contractual and operational obligations. Produce the team's Internal Guidelines and ensure regular updates and briefing. Including creation of Responsibility Internal Manual definition  (Workscope and Job Value Review)
  • Focal point for FHS assets in OSS / OST (on-site / Outstation) and assist warehouse for dispatch and audit.
  • Supply all required operational data to the CPM to secure the overall commercial performance.
  • Act as EO controller for LM operations on adhoc basis
  • Act as temporary coverage for FCO-Scoot
  • Support the Continuous Improvement team to identify the root causes of performance shortfalls, and take appropriate measures or coordinating action plans to correct or resolve the issues.
  • Support the drumbeat of the activities of the multifunction team worldwide ensuring that the agreed improvement actions to resolve the non-quality events leading to performance shortfall are delivered
  • Work with the Tech Records and Planning teams to ensure that references are updated and component requirements are known.
  • Perform other duties assigned by the Head of Materials and Warehouse or Head of TSP.

Job Requirements

  • Diploma or Degree Holder, with minimum 6 years working experience in Engineering, Logistics, Information Technology, or Computer Science.
  • Minimum 3 years of relevant supervisory experience in logistics/supply chain roles
  • Strong Team Management and Customer management skills.
  • Excellent Interaction with people – Internal or External. Able to interact easily with other section or departments and with Customer and Vendors.
  • Excellent team player with good interpersonal and communication skills to function effectively in different fields.
  • Previous experience with Airbus aircraft, and familiar with Airbus Spares.
  • Knowledge in SAP and /or AMASIS.
  • Strong analytical skills and keen eye for details for data definition, problem solving and conclusions.
  • Perform shift work for after office hours response on AOG.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company:

Airbus Services Asia Pacific Pte. Ltd.

Contract Type:

Permanent Contract / CDI / Unbefristet / Contrato indefinido

Experience Level:

Professional / Expérimenté(e) / Professionell / Profesional

Job Family:

Material Support & services

Skills Required

Job is expired

Company Overview

New Delhi, Delhi, India

Airbus Group India Private Limited Airbus is a global leader in aeronautics, space and related services. In 2019 it generated revenues of € 70.5 billion and employed a workforce of around 134,000. Airbus offers the most comprehensive range of p... Read More

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