Job Description

KEY ACCOUNTABILITIES / SUBSTANTIAL RESPONSIBILITIES

Impact

• Perform overall supervision of aircraft handling functions provided by contracted service providers.
• Ensure all key staff are aware of the Standard Time Departure / Estimate Time Departure.
• Monitor and record supplier performance and manage / correct any issues as they arise.
• Focus on the safety and punctuality.
• Regular communication with crew / gate / ramp / operation.
• Conduct ad hoc briefing to ramp staff which requires immediate action.
• Timely report safety and security related incident to concerned department for follow up.
• Ensure safe, secure & correct aircraft handling procedures are followed by the service provider.
• Overseeing of safety of the entire operation on the ramp area, involving all staff and third party suppliers, including safe unloading/loading of the aircraft.
• Monitoring of effective quality measurement systems to ensure performance delivery and compliance to agreed service standards.
• Continuously monitor and review service delivery standards contracted with service providers.
• Communicate timely with Duty Manager on matters affecting operations and requiring attention or intervention.
• Provide support, encouragement, and feedback to agents as they learn assignments and posts.

QUALIFICATIONS/REQUIREMENTS

Knowledge

• Possess a sound knowledge of Ramp handling functions, GSM, IATA and ICAO recommended practices and GACA regulatory requirements.

Education

• High School diploma

Certificate

• IATA or Airline certifications on airport handling Experience

Experience

• 2-4 years airline/handling agent Ramp Handling services
• Experience in aircraft handling, ramp & baggage handling and load control functions and Safety Management

Job related Skills

• Ability to direct service providers and act as a team player
• Effective oral and written communication skills and exercise good judgment and decision making where necessary.
• Proven ability to work under pressure to defined tight timelines.
• Good analytical and decision-making skills.
• Creative and innovative thinker in relation to problem solving.

Adminstration Knowledge, Coordination Abilities, Customer Service Management, nalytical Skills, Report Writing

Skills Required

• Customer Service
• Analytical
• Management