Job Detail

Vice President - Guest Experience & Branding.Guest Experience and Branding - Admin - Oman Air

Date Posted:Feb 10, 2022

Job Detail

  • Location:
    Muscat, Masqat, Oman
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    Professional
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Feb 15, 2022

Job Description

 

  • Responsible for the Guest Experience and Branding department through leadership, direct management and appropriate delegation of authority.
  • Support Brand and Product Development in strategic planning, development of policies and procedures and budgeting for optimum departmental efficiency including all OPEX, CAPEX and Manpower budgets.
  • Develop succession programs and identify, develop, motivate and lead employees in support of the airline to be an employee of choice in coordination with HR Team.
  • Create the necessary knowledge and know-how on the design and management of superior guest experience and continuous improvement plans amongst all relevant guest service related teams.  The ultimate goal is to create long-term sustainable best practices within the organization and impart such knowledge to the future leaders and employees of Oman Air.
  • Ensure appropriate KPIs, goals and targets are set and employees are continuously monitored attendance, performance and service delivery levels.
  • Liaise with HR on all recruitment activities to ensure availability of adequate manpower.
  • Working with all necessary stakeholders to develop medium and long-term career development programs for GEB and ensure optimum cooperation between key stakeholders including Flight Operations and HR.
  • Responsible for the design, development, and continuous improvement of in-flight product and services (food and beverage, service equipment, amenities, inflight entertainment) for both existing and new fleets whilst balancing cost and weight savings.
  • Develop short and long-term product/service development plans and roadmaps, and work with stakeholders in creating robust tender and evaluation processes to deliver excellence whilst at the same time deliver cost savings where possible.
  • Support key stakeholders in aircraft configuration, cabin design, seat, galleys, and IFE selection to ensure that products are aligned with the Oman Air brand strategy and customer aspirations.
  • Research of industry best practices and products by conducting competitor analysis (bench-marking) of leading airlines on their cabin and products and manage the collection of quantitative and qualitative data.
  • Steer the design and development of the most advanced services that are both crew and guest centric to position Oman Air as a world leading Airline.
  • Educational Qualifications
    Bachelor’s Degree with 14 year’s work experience with Strong customer service orientation, proven track records of professionalism and accomplishment with a leading airline in Guest Experience & Branding Department of which 06 years in a senior managerial position.
  • Master degree in the related discipline / field will be an added advantage.
Skills/Knowledge

  • Proficient in English (Spoken & Written)
  • Proficient in MS Office
  • Knowledge of inflight products and cabin environment.
  • Extensive knowledge of aircraft types, cabin LOPA’s and galleys layout.
  • Extensive knowledge of In-flight service/Product Development/ IFEC budgetary, accounting, tendering and cost control
  • Knowledge of demand planning, inventory management systems
  • Knowledge of menu development process, tendering and costing
  • Experience in developing Standard Operating Procedures.
  •  

A proven track record of delivering complex service delivery projects on time and on budget at an airline, hospitality or catering company

Job is expired

Company Overview

Muscat, Masqat, Oman

Oman Air, the flagship company of the Sultanate of Oman’s Civil Aviation sector, commenced operations in 1993. Starting off as a regional player, Oman Air, as Oman’s national carrier has witnessed rapid growth since the time it was established. Oman... Read More

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