Define and implement all strategic and operational aspects of the EK Retail & Contact Centres (R&CC) worldwide. The job holder will work with key stakeholders to ensure R&CC contributes significantly to the direct strategy of the organisation by building and nurturing relationships with customers, delivering a strong and personalised customer experience (via multi-channels including voice, chat, social media, retail shops, etc.), upselling and cross- selling high margin revenue whilst encouraging Skywards engagement and repeat business.
Job Outline:
Qualifications & Experience
Salary & Benefits
Join us in a management role and enjoy an attractive tax-free salary. On top of our generous travel benefits, including discounted flights and hotel stays around the world, this managerial role also has an excellent leave and healthcare package. That’s on top of transport benefits, life insurance and more. Find out what it’s like to live and work in our fast-paced, cosmopolitan home city in the Dubai Lifestyle section of our website www.emirates.com/careers