Job Description

We are looking for a Soft Services Supervisor to supervise the team’s daily activities for cleaning, pest control, waste management, catering, concierge, trolley, valet parking, and any other non-technical activities delivered as part of the service offering. 

The Soft Services Supervisor will ensure optimal use of manpower and resources including sub-contractors and their staff.

Responsibilities and duties: 

• Establish procedures for work and compile a daily inspection checklist to monitor the standard of work and completion of the schedule. 
• Ensure that all staff complete their tasks to the standards determined in work schedules and escalate any ongoing issues where necessary.
• Follow up on client/occupant/tenant/ other department complaints.
• Respond in a prompt and efficient manner to all issues and call center requests. 
• Check and confirm the materials, tools and equipment used by various contractors.
• Manage soft service store, maintain store records and prepare consumption data.
• Review and monitor cost allocation against budget for OPEX and CAPEX.
• Prepare and submit quotations and estimates.
• Accurately monitor daily hours booked and clocked hours. 
• Coordinate with other teams/departments as required.
• Explore and increase business with all stakeholders.
• Administration and clerical responsibilities as required by the job. 
• Report to Facilities Manager on work progress and issues daily. 
• Observe and prepare review reports for each contractor against SLAs and KPIs.
• Verification and management of daily, weekly and monthly FM reports.
• Ensure that the standards of compliance, health & safety and hygiene are as per the company standards at all times.
• Any other tasks assigned by the management.

Requirements and Qualifications:

• Minimum Bachelor’s Degree in any discipline or,
• Diploma with relevant facilities management system knowledge.
• 5 - 7 years in-depth experience in a similar role.
• Knowledge of Workplace Health and Safety (WH&S) practices and policies.
• Experience in leading and developing a large team in a similar operation.
• Committed to delivering exceptional service standards.
• Passionate about quality customer service.
• Excellent communication skills.

Skills Required

• Communication
• Customer Service