Job Description

XO is the leading end-to-end instant-booking platform giving customers the ability to book flights worldwide with as little as six hours’ notice. Catering to clients from the heavy charter flier to a single seat buyer, XO flights are serviced through either Vista Global's fleet, including 56 XO branded aircraft, or off-fleet, through an Alliance Fleet of over 2,100 aircraft.

In response to exceptional demand for the XO product, we are creating a new team of Account Managers. Based in Dubai, this team will focus on the ‘international’ markets.

The Client Services team manages our clients’ trips from start to finish, including bookings, trip management and post trip tasks. You will be working directly with XO clients, external aircraft operators, Vista Global’s flight operations teams, as well as other teams throughout Vista Global.

Account Managers work a shift pattern that includes early starts, late finishes, weekends and public holidays.

Your Responsibilities

• Understanding assigned customer’s trip requirements and providing best suited options;
• Booking and managing trips from start to finish – full trip management;
• Ensuring a seamless customer service experience by maintaining detailed knowledge with respect to all required and pertinent client details;
• Developing trusted relationships with clients and Executive Assistants;
• Retention and revenue growth among our memberships clients;
• Directly coordinating and communicating any revisions that occur related to changes in scheduling or aircraft availability in a timely fashion;
• Proactively monitoring flight statuses and ensuring timely flight updates to the client - including aircraft delays, cancellations, weather updates and customer specific trip logistics;
• Assisting with aircraft sourcing efforts;
• Coordinating of all catering, on-board service items, specific customer requests and ground transportation arrangements;
• Reconciliation of trips, collection of invoices and scheduling pre-payment;
• There might be some requirement to travel to sales events or to visit clients;
• Available on call as needed/required to support sales processes.

Required Skills, Qualifications, and Experience

• Experience working in private aviation in charter sales, operations, customer service, or similar capacity;
• Excellent written and spoken English language skills. Additional language skills, particularly Arabic, Hindi or French, will be an advantage;
• You possess enthusiasm and determination to provide exceptional service to all customers;
• Your experience includes skilfully handling difficult and demanding situations, while ensuring that the customers’ experience is seamless;
• You’re able to maintain accuracy, a strong attention to detail and deliver punctually while working under pressure.

Skills Required

• Aviation
• Sales