Job Description

Role And Responsibilities
Here are few reasons why folks love working at CAE!

• Meaningful work that drives professional development
• Ability to enter and grow within the technology industry
• Work in a collaborative environment
• Be part of a high-performance team

Your Role & Main Responsibilities

• Execute and/or effectively deliver projects from planning to and including operations with an emphasis on customer satisfaction, scope, risk, quality and communication management
• Participates in the workflow planning process, including the creation, technical design, development, testing, delivery and training of collaborative solutions
• Develop and drive action plans to increase customer experience.
• Proactively escalate to get issue resolution on behalf of the customers.
• Collaborate with other teams to improve customer experience.
• Lead status report presentations to accurately identify situations and related action plans.
• Communicate with stakeholders during the management of a critical items
• Identify business opportunities for our customers.
• Actively participate in various continuous improvement activities.

Your Qualifications

• Minimum of two years of experience in a customer interaction role.
• Good experience in the administration and configuration of systems.
• The ability to communicate well and work with system administrators and other IT staff
• Strong ability to prepare oral and written communications.
• Properly handle unexpected situations.
• Results-oriented.
• Ability to play an influential role.
• The position requires the candidate to occasionally travel internationally.
• Be a change agent & Agile mindset promoter
• Contribute to the collaborative and stimulating work environment
• Be connected to the industry to know tendencies and suggest innovative ideas

Join the engine that is changing CAE, pointing towards the next horizon of growth through digital innovations to support our customers in their success.

Skills Required

• Communication