Job Description

Educational Qualifications         

• Bachelor Degree in Computer Technology or related field
• OR Two years college Diploma in the related field with 02 years of relevant work experience

Skills/Knowledge           

• Proficient in English (Spoken & Written)
• Ability to communicate technical information to non-technical personnel.
• Ability to identify and resolve computer system malfunctions and operational problems.
• Strong understanding of MS Exchange, 3rd party applications, including but not limited to instant messaging, Blackberry, archiving, automated faxing, encryption and mail routing.
• Able to configure, maintain and troubleshoot variety of email services like Blackberry, OCS, email archiving or email encryption.
• Should be able to support email access from other OS such as Android, iOS etc.
• Knowledge and understanding of SPAM and email law applicable within the region of Oman Air operations.
• Basic understanding of certificate service (Windows PKI)
• Configure, install, manage, troubleshoot and provide day to day support, administration and maintenance for the messaging infrastructure for entire Oman Air network within the guidelines and policies set and followed by the company.
• Manage end-to-end daily operational implementation for email services for all employees throughout the network
• Resolve email delivery issues and troubleshoot issues with least turnaround time and maximum efficiency
• Maximise inbox delivery while minimising spam reports, monitoring email sends for bounce rates and blocks
• Maximising email deployments at a high level of efficiency and accuracy
• Occasionally on-call and off-hour support may be needed to resolve email administration and usage issues.
• Assist desktop support team for escalated issues to fix users e-mail related issues which may include outlook trouble shooting, rule creation, mail delivery issues, block spam senders…etc
• Outlook user accounts configurations and trouble shooting for different protocols which may include, MAPI, POP and IMAP.
• Handle users email forwarding request for internal and external addresses.
• Non Delivery Reports trouble shooting.
• Address lists creation, deletion….etc
• Dynamic groups creation and troubleshooting.
• Develop periodic reports for Messaging infrastructure as per requirement from management.
• Health check of exchange servers which may include disk spaces verification, log truncation, backups successful completion, Exchange server role specific services are running and working properly.
• Periodic check E-mail domain health for black listing.
• Manage and monitor email backup and archival processes
• Ensure integrity and security of email system
• Carry out any other duties directed by management

Skills Required

• Microsoft Office