Job Description

Educational Qualifications         

• college diploma in any discipline
• OR Secondary School certificate.
• Higher qualification & experience in related field will be advantage & preferred.

Skills/Knowledge           

• Proficiency in English (Reading and Writing)             
• Proficiency in MS office
• Must be tactful and courteous in dealing with various nationalities particular with irritated and unruly passengers and VIPs in-order to maintain the Company profile
• Must be capable of making logical, on the spot decisions in problem solving. Therefore, fair degree of concentration and alertness is needed.

Job Description               

• Ensure that designated responsibilities are executed in accordance with applicable regulations and standards of Oman Air.
• Shall comply with laws, regulations and procedures of the state of work location.
• Be familiar with laws, regulations and procedures to the performance of the duties.
• Accountable and responsible to execute quality responsibilities in accordance with quality assurance operations manual.
• Accountable and responsible to execute safety responsibilities in accordance with safety system management manual.
• Display excellent motivational leadership, delegation and mentoring in-order to facilitate customer satisfaction . Strive with your team to avoid complaints and earn compliments.
• Support all team members, and peers, to build morale and ensure excellent discipline and grooming standards. Encourage friendly and professional multicultural work environment.
• Encourage team members and peers to come-up with bright ideas and generate service improvement feedback.
• Identify and meet the standard and special service requirements of passenger at check-in, boarding gates, special services and ramp by adhering to set service standards and procedures so that the passengers, baggage and cargo are handled in efficient manner.
• Assist deportee/ INAD handling staff, in order to check if any additional help is required.
• Assist to locate missing passengers by means of paging and physical search and clearing them through to the boarding gates. Inform Airport Service Supervisor or Airport Service Duty Officer if any congestion situation is faced so the boarding gates can be dully informed and proactive action taken.
• Check on all counters and the serviceability of equipment, availability of stationery and overall organization of counters on a timely basis in order to be prepared for handling of passengers as well as disruptive situations.
• Monitor the checking process and ensure superior customer service levels are upheld and assist the process of ensuring the safe and on-time departure of WY flights.

Skills Required

• Communication
• Customer Service
• Microsoft Office