Job Description

Lufthansa Technik is currently seeking highly capable candidates for the position of AOG Desk Officer for its subsidiary in India which has been operating in the country for more than 15 years

Generate aircraft availability according to service level obligation for the assigned accounts utilizing assets & sourcing. Process and co-ordinate material supply for assigned accounts. Provide material services for ad hoc and scheduled customer inquiries. Act as the interface between LHT, Customer and business partners. The related tasks include (without being limited to):

• Fully responsible to be the Contact person (central) at AOG-Desk for any queries related to operational customer service at LHT & external companies
• Process, coordinate and document all customer requirements right up to availability of materials at the point of need and pass on information to the affected departments  
• Fully responsible to Carry out and document material procurement measures (demand dissolution, purchase,loan, acceleration, stock transfer)
•  Support customer service requests and be available to carry out services even during downtimes (internal and external) - fully responsible
•  Performing and coordinating transport management tasks  Will be required to be available for a 24/7 shift pattern. Flexibility is key
•  Work to Clarify with internal and external customers and suppliers , for any queries
•  Responsible for sub-areas of material management support as well
• Perform Activities in: Sales, Rental, 1:1 Exchange, Dispatching, Data Capture outside of service hours  
• Perform special tasks, handle projects with full responsibility

 

Your profile:

•   Bachelor’s or equivalent degree in Engineering
•   Minimum of 3 year job experience
•   Excellent spoken and written English
• Abilities to include but not limited to - Decision Making, problem solving, Working under stress, time management , multi-tasking, customer centric, persuasiveness and assertiveness
• Knowledge of SAP, MAX-LRU and C-note is required
• Experience in materials management, purchasing, technical customer service, technical documentation or aircraft maintenance is required
• Independent and systematic work with changing requirements
• Prepared for extensive travelling for training and other purposes
• Shift duty suitability (3-shift operation / 24/7 support)
• Ability to handle High volumes and pressure
• Knowledge of MS Office
• Ability to take decisions autonomously
• High degree of customer orientation
• Flexibility
• Ability to work under pressure
• Willingness to undergo continues training

Skills Required

• Flexible