Assistant Manager (Call Center) - IndiGo

Date Posted:May 21, 2022

Job Detail

Location:

Gurgaon, Haryana, India
Company:

IndiGo
Type:

Full Time
Career Level:

Mid-Senior level
Experience:

5 Year
Gender:

No Preference
Degree:

Graduate
Apply Before:

Jul 22, 2022

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Job Description

ü Highly Customer-Centric and Quality-oriented professional with excellent communication skills
ü Drives Performance Management ensuring achievement of daily targets and adherence to Service Level Agreement (SLAs) specified.
ü Well-versed with call center matrices & tools, Inbound, Outbound, Chat, IVR, BOT, WhatsApp, etc.
ü Must possess strong vendor management and Intra-department relationship skills.
ü To be able to handle multiple vendors effectively.
ü Preparing and presenting the WRM (weekly review meeting) deck.
ü Provide feedback and coaching for all team members as call quality/Process Updates/Organizational updates.
ü Updating statistical performance of the team for the previous day/ week.
ü Grooming and mentoring the DR’s/vendors
ü Preparing development plans through automation
ü Regularly assessing training needs to fill performance gaps.
ü Planning and imparting necessary training to the team wherever necessary.
ü Working as a team with other leaders providing assistance and seeking support wherever required.
Compensation: Best in industry
Experience: 5-7 Years
Education: Graduation
Location: Gurgaon

Skills Required

Aviation

Job is expired

Company Overview

IndiGo

Gurgaon, Haryana, India

6 Current Jobs Openings

IndiGo is India’s largest passenger airline with a market share of 54.3% as of January, 2021. We primarily operate in India’s domestic air travel market as a low-cost carrier with focus on our three pillars – offering low fares... Read More

Job Detail

Assistant Manager (Call Center) - IndiGo

Job Detail

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Skills Required

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