The role is responsible for managing all projects and studies in relation to CX lounges.
Large-scale projects include opening and renovation of lounges. The job scope includes defining the requirement of an owned lounge product, business preparation, coordination of interior design, managing consultants and construction service providers, closely monitoring the progress of the project and handing over the lounge to operator.
Lounge related studies include lounge commercial analysis, lounge usage data review, customer research and exploration of partnerships to optimise and enhance the overall customer experience in the lounges.
The successful candidate will also be responsible to communicate externally with business partners and internally with CX Hong Kong and outport teams on lounge-related enquiries.
Lounge related studies responsibilities include:
Project management responsibilities include:
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.