Job Description

Educational Qualifications         

• Bachelor degree in Mechanical Engineering (or similar field) with a minimum 10 years of relevant experience with the following minimum requirements:
  • Five years of experience in aviation Engineering and Maintenance,
  • Three years of experience in warranty and/or insurance related work
  • Two years in supervisory role.

OR

• Diploma in Mechanical Engineering (or similar field) or ICAO Type II licence with a minimum of 13 years of relevant experience with the following minimum requirements:
  • Five years of experience in aviation Engineering and Maintenance,
  • Three years of experience in warranty and/or insurance related work
  • Two years in supervisory role.

Skills/Knowledge           

• Proficiency in English (Spoken & Written)
• Good management & Time management skills.
• Decision making skills
• Negotiation skills
• Experience in contract handling and insurance and warranty clam

Job Description

• Efficiently and effectively, plan, organize, co-ordinate and control DE-WG team in order to collect maximum compensation in line with Oman Air policy and procedures.
• Ensure DE-WG section obtains/accesses all contracts, agreements, commitment letter, OEM documentation, etc. (or relevant sections thereof) and subsequently ensure that the same are kept in an organized manner.
• Review all contracts, agreements, commit letters, etc. to identify areas of compensation. Where necessary ensure regular review.
• Set up a standard procedure within the section whereby DE-WG personnel can identify and review all potential defects, guarantee shortfalls, etc and initiate a claim process. Follow up timely closures and contest cases with OEMs, vendors, suppliers, MROs, etc as applicable.
• Ensure that AMOS warranty module is used to the maximum, while at the same time requesting for improvements as needed. Automate routine tasks as much as possible.
• Ensure all compensations are transferred to Finance department in a transparent and timely manner.
• Produce regular reports on collected compensations.
• Provide feedback to Contracts department on signed contracts in areas of compensation; provide comments on draft agreements/proposals as well.
• Ensure data collection for long term guarantees.
• Provide regular and timely information and tips on warranty process to concerned sections/personnel.
• Support Supply Chain in warranty repair orders as necessary.
• Comment on/contest invoices against Oman Air as necessary and as called upon.
• Liaise with other airlines’ Warranty and Guarantee as allowable; attend conferences whenever possible.
• Train, guide and coach subordinates in light of career development and increased responsibilities.
• Provide support during off hours as needed.
• Assist SMDE as required.

Skills Required

• Negotiations
• Decision Making