Job Description

With a startup spirit and 90,000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we’re calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Are you the one we are looking for?

We are inviting applications for the role of Assistant Vice President - Practice Lead, Analytics

By working with Sales, Account Management, Business Partners, Service Delivery, Legal and Finance Genpact Practice Lead will apply strong domain knowledge & solution design experience, business expertise, and commercial acumen in the area of AMS/IoT to develop solutions across Genpact client base. The practice lead will act as a recognized authority for leading the solution processes with multinational/theatre clients.

This critical role supports the regional and global business by driving increased win rates for new clients and improving portfolio adoption (AMS/IOT) across existing accounts. 

Within this role, the Practice lead will create a unique value proposition to Genpact clients through the development of solutions that utilize Genpact’s standard focus areas (i.e.- Installed base management, Service contract/parts pricing, Service execution, reliability centered maintenance, Field service management, Warranty management, Connected equipment’s, parts management as a service, connected dealers, etc.)

Responsibilities

• The Lead Solution Architect must have a Good understanding of all Genpact portfolio offerings in AMS & IOT and be capable of providing the assessment of heavy manufacturing client requirements, and in turn develop the integrated (technical, business and service) solutions while overseeing the development of cost estimates and commercial solutions. all to create a high-value service solution for the client.
• Collaborate as a key member representing AMS/IOT practice along with sales team for presenting the solution offering to the client buyer and other internal Genpact groups
• Utilize his/her experience as a technical, business acumen and process leader supporting organization goals, needs, and objectives through operational and strategic oversight/solution development, especially for Genpact’s manufacturing analytics clients
• Research, evaluate, and recommend new tools, technologies, and architectures that will benefit the organization or customers
• In a bid scenario, the practice lead will typically lead the solution from a functional aspect along with engagement’s overall leader (Bid Pursuit Manager). The Lead Solution Architect is required to lead the development of the conceptual end-to-end solution architecture, typically occurring across mid-sized and large deals with a TCV of $1m USD or higher. 
• Leads capture and proposal of integrated technical solutioning for prioritized business development opportunities. Applies industry best practices coupled with innovations and lessons learned to develop winning, tailored technical content aligned to the capture strategy for the opportunity
• Managing all senior client buyer and functional owner relationships for the designated solution in the areas of AMS/IOT (i.e.- Installed base management, Service contract/parts pricing, Service execution, reliability centered maintenance, Field service management, Warranty management, Connected equipment’s, parts management as a service, connected dealers, etc.)  
• Help practice team leader with capability build, internal and external solution campaigns, solution build, travel for onsite assessment (6-8 weeks duration, 3-5 in a year) 
• Driving the necessary sign-off of the solution with proper input from the organization on client business objectives, industry, risk assessment, budget and preferences 
• Managing the sales team, Subject Matter Experts required during the sales process and the communication/ collaboration with service delivery teams 
• Directing and coordinating with Legal & Commercial teams in areas specific to the solution to ensure the use of standards
• Collaborating with the Operating Groups to seek input on various activities carried out for existing Aftermarket/IoT client base, strategize to frame and demonstrate the capabilities to clients. 
• Identifying leadership contacts for service transition and operations (e.g. AMS operations lead) and ensuring appropriate solution plan transition for closed deals
• Interfacing with the delivery organization/s (through SPOC’s when assigned) to ensure effective transition, shape services, collaborate on clear solution assumptions, determine appropriate service delivery locations and related cost to deliver
• Preparing the BD spend estimate, schedule, work plan, etc.
• Understand and clearly define the input required to create cost estimates; Preparing the cost model estimates working with Service Delivery, Solution Management (if applicable) to deliver the defined scope of services
• Mentor and support team members and junior solution architects/SME’s (if needed)

Qualifications we seek in you!

Minimum qualifications

• Bachelor’s Degree in Mechanical/Aerospace/Automobile engineering
• Have in-depth knowledge across Genpact verticals and horizontals with specific expertise in areas of Industrial equipment (such as agricultural equipment, earthmovers, locomotives, gas turbines, aircraft engines, construction equipment’s etc.), Hi-Tech Industry (semiconductors, electronic devices etc.), CPG/Retail, etc.
• Good understanding of cross-platform solution architecture on the Internet of Things space like Azure IoT Hub, PTC Thing works, AWS and other(s)
• Knowledge of underlying IOT / M2M technologies such as Sensors / Field devices / Controllers, Edge computing, communication protocols, Gateways, Connectivity
• Experience in developing Industry Solution that is centered around Connected Products, Industry 4.0
• Good understanding of offering strategy, the standard solution components, the likely adaptations of the solution, as well as knowledge of recent deals/solutions and changes that were made to the standards 
• Local market (US/EU) knowledge…what will work in a geography
• Ability to articulate and “sell” the solution…being able to explain the solution in simple terms…being able to “draw” the solution on a whiteboard in a few minutes in such a way that the audience understands how it works and what the key variables are that will impact the solution cost
• Commercial acumen – understands the financials and whether we can deliver a deal profitably 
• Understanding of deal CTQs…
• Being comfortable with numbers
• Able to work quickly and forecast accurately what is likely to come out of the process – need to know if we will have a deal or not
• Delivery Expertise…Understanding of what we can deliver so can solution it appropriately 
• Detail Oriented– Needs to be able to go deep or stay at a high level depending upon the audience and the need

Preferred qualifications

• Management Degree from a  top B school

Skills Required

• Supply Chain
• MPD/AMS