Job Detail

Asst. Manager - Customer Relations - Vistara

Date Posted:Aug 01, 2023

Job Detail

  • Location:
    Gurgaon, Haryana, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Oct 01, 2023

Job Description

The job requires to review and audit financial and non- financial transactions for both partner and on role employees driving policy compliance through audit and goverance.

Key Responsibilities

  • Amadeus audits for tickets issued and financial transactions conducted by the voice and non-voice team.
  • Maintain and conduct audits on waivers issued by the CE team.
  • Liaison with the Finance fraud prevention team to ensure items are audited and closed within timelines.
  • Manage Access master files and audit addition and deletion of ID’s for all business applications.
  • Maintain tagging compliance with reports shared with respective stakeholders for noncompliance.
  • Detailed billing audits for payments released for contact center vendors.
  • Respond to 100% audit findings raised monthly by the finance team on travel partner transaction.
  • Report and maintain error log for the CE team.
  • Work on projects to enhance governance.
  • Solely responsible for maintaining consolidated reports during flight disruption.
  • 100% audits to be conducted for OAL issued during disruption including interline tickets.
  • Maintain MIS and associated reports for all types of Audits conducted.
  • Penalties charged should be maintained inline with the audit findings.
  • Prepare and maintain SOP’s for various processes defined for Audits and Governance.
  • Highlight and prepare CRM triggers for case resolution.

Skills & Attributes

  • Aviation background would be preferred.
  • Excellent Excel and Power Point skills needed.
  • Ability to analyse and present data and trends.
  • Good interpersonal skills needed.

Work Experience

  • Minimum 5 Years experience in any industry


  • Graduate from a recognized university




All Vistara employees are required to be fully vaccinated against COVID-19.

Company Overview

Gurgaon, Haryana, India

Vistara – TATA SIA Airlines Ltd. - Background and History Vistara is a joint venture of Tata Sons Private Limited and Singapore Airlines Limited (SIA), wherein Tata Sons holds 51% stake in partnership and Singapore Airlines owns 49% stake. T... Read More

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