Job Description

As an Assistant manager, you will be managing the designing and developing the product from inception to launch. You will play a crucial role in managing the specification, development, and introduction of new industry leading cabin products and on time completion of projects. By leveraging your technical mindset, problem solving skills and expertise, you will contribute in achieving and elevating the customer experience.

Key Responsibilities

• Conduct competitor analysis and industry benchmarking, research industry best practices and establish customer trends for further innovation by the airline
• Lead, drive and manage development lifecycle for cabin, seat, IFE and inflight connectivity products from conceptualization to launch, including vendor selection, creation of product specifications, conducting production sampling/trials, and establishing product communication materials such as product info decks
• Improve/maintain existing products to provide customers with exceptional inflight experience
• Work with stakeholders on aircraft configuration for all aspects of cabin interior definition, including class/seat and lighting configuration
• Collaborate with stakeholders (e.g. cabin crew, inflight services) to implement and rollout new cabin products and experience
• Oversee and coordinate stakeholders’ review and selection of inflight media content (including inflight library).
• Monitor customers’ inflight experience and drive the implementation for the areas of improvement. This includes investigating and analyzing customers and stakeholders’ feedback
• Disseminate consolidated feedback for internal process review and vendors’ action and follow up for closure

Skills & Attributes

• Practical work stints in one or more of the following fields: product and user experience design, customer service with airline experience, media or communications, marketing.
• Excellent interpersonal, leadership, project and vendor management skills.
• Strong team player, and self-starter with excellent planning and organizational skills.
• Ability to multi-task and work in a high-paced environment.
• A good all-rounder who has an eye for detail and can synthesize and apply multiple insights.
• Strong written and presentation skills.
• Strong IT skills including MS Office applications.

Work Experience

• Minimum 4 – 6 years of work experience

Qualification

• Graduate from a recognised university

Location

Gurgaon

Note

All Vistara employees are required to be fully vaccinated against COVID-19

Skills Required

• Team Player
• Management
• Presentation skills