The service excellence team works on improvement of customer experience by driving process excellence for Customer Engagement and other customer facing teams. This is done by trainings, audits, framing internal policies and ensuring compliance. The function also regularly looks at customer VOC received from multiple platforms and shared it in an actionable format to the rest of the organisation. This role would be a combination or training, audit and data analytics.
Key Responsibilities
Training:
Business excellence record-keeping and Audit:
Skills & Attributes
Work Experience
Qualification
Location
Gurgaon