Job Description

As a Baggage Handling Shift Supervisor, you will be responsible for helping us achieve this ambition:

• You will resolve problems related to baggage handling, PLB, Ground Power Units, and Pre-conditioned Air Units operations.
• You will identify and escalate risks and/or operational deficiencies, and implements effective solutions. Study, compile, and analyze statistics reports to identify and escalate risks and/or operational deficiencies, and implements effective solutions.
• You will monitor and control outsourced contractor’s staff and performance including time and attendance and service levels. Oversee and supervise contractor’s employees. Direct daily activities to ensure a high standard of service delivery.
• You will supervise the delivery of the baggage handling, PLB, ground power units and Pre-condition air units operations for HIA.
• You will provide relevant stakeholders staff with supervision, guidance, and support in live operation to ensure safe, efficient and smooth baggage handling operation in the assigned area from customer experience , OTP, and equipment, systems and facilities availability and reliability perspective.
• You will train and develop other employees, to ensure succession planning is in place.
• You will be responsible to ensure safe and smooth baggage handling, PLB and BME operations and O&M activities according to agreed procedures and SLA.
• You will be responsible to ensure the staff and contractors follow the agreed SLA’s, procedures, work instructions, and method statements.

Qualifications

About you:

• Relevant Vocational, Tertiary or Trade qualification
• Minimum 4 years relevant experience
• Certificate in LEAN, On-the-job training, and/or Project Management certificate are an advantage
• Certified Occupational Health and Safety Officer is an advantage
• Excellent presentation and/or creative graphic design skill.
• Effective communication skills both verbal and written (preparing reports, work instructions and train others)

Skills Required

• Communication
• Project Management
• Six Sigma