Job Description

Do you have a flair for communications and a heart for building meaningful relationships? Join the Quality Service Management team as our custodian of the One Changi community, overseeing the communications and engagement strategies and execution of plans to build culture, cultivate a sense of belonging and drive our collective mission as One Changi to uphold excellent service standards in Changi Airport.

Responsibilities

• Lead and drive the community building and engagement strategies for the One Changi community – from the planning to execution of programmes and activities to unify and build relationships with key One Changi stakeholders, including leaders, enablers and champions.
• Responsible for the communications of key messages and updates to the airport community as required, for awareness, engagement, education and change management purposes.
• Channel owner in charge of the One Changi app – the enterprise social media channel for community-building and learning among the airport community. Responsibilities include social and content strategy, rollout of always-on content and campaigns, efforts to drive acquisition and engagement, as well as review of app usability and analytics.

Experience and skills

• 8-10 years of relevant experience in communications, staff engagement or stakeholder management functions
• Passion and flair for usage of social media channels
• Ability to craft narratives and produce creative, impactful content for effective storytelling
• Great interpersonal skills, comfortable to reach out and build relationships
• Strong English writing skills

Skills Required

• Analytical
• Management