Area of Responsibility
Purpose of the Job
The purpose of this role is to process export and import customers, ensure that they are served in an efficient manner and within agreed times frames, controlling the queuing process at the Freight Centre to ensure that all customers are treated equally and they are served within a time order system. This role will also process export documents of cargo concerning flights and truck ensuring outgoing and incoming cargo are accounted properly and delivered on time to the right consignee.
Key Responsibilities
Pre-flight duties (Before arrival of flight)
Upon arrival of the flight
Key Responsibilities Continued
After the departure of the flight
• To ensure that the load Control unit sends the CPM to the required destination.
• To coordinate with ULD to ensure the ULD message is sent to the destinations.
• To ensure the departure message is sent to the destinations.
• To manifest the joining shipment from CAR.
• Update SPAR
• To check with the immigration and hotel to ensure the incoming crew arrives in hotel.
• To prepare the flight report.
General
• To enter all Data of import and export AWBs in computer System and complete statistics and Day end in order to generate export reports.
• Ensure that all outgoing and incoming cargo are accounted documented and delivered to right consignee and or cargo left the cargo facility in right time to be loaded on to aircraft.
• Ensure correct weighing of export cargo which is essential for flight safety.
• Ensure that Import Shipment is physically count during the Bay Inventory.
• Proactively ensuring that the agents request requirements are maintained as per the SOP
Note The role defined here is not exhaustive and duties and responsibilities in line with the job function may be added from time to time.
Qualifications
Experience
Minimum 4 years experience in cargo operations
Skills
Multicultural Sensitivity/Awareness
Flexibility/Adaptability/Managing Multiple Priorities
Communications Skills (listening, verbal, written)
Active Listening
Teamwork
Competencies
Customer Orientation
Proactive
Accountability
TeamWork
Effective Communication
Professionalism
Consistency
Attention to Detail