Job Description

About the role:

Support the Cargo Training Manager to deliver training programs across the Cargo Campus in line with the established Training Needs Analysis (TNA) with the ability to evaluate and measure the effectiveness of all learnings transferred into the workplace, implementing necessary changes for continuous improvements. Responsible for developing, delivering and maintaining QAS Cargo training materials and report training efficiencies to meet business objectives and KPIs to drive continuous business excellence to achieve world leading, best in class training standards.

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   Deliver training courses in line with mandatory and regulatory training requirements to ensure QAS Cargo is compliant with Air Cargo handling industry policies and procedures (Local and International).
  •    Assess training effectiveness to ensure incorporation of taught skills and techniques into employees work practices.
  •    Develop monthly training calendars and schedule to ensure QAS Cargo meets regulatory trainings compliance.
  •    Evaluate ongoing programs to ensure that they reflect all changes are implemented in line with industry/business (SOP, work instructions), Customs/Authorities, QCAA requirements and legislation to meet safety, security and quality objectives and ensure compliance.
  •    Develop and deliver training programs that enriches soft skills of employees to enhance skills of professionalism and personal growth.
  •    Coach a team of training supervisors and agents to deliver all training courses as per the training calendar and evaluate the trainer effectiveness.
  •    Coach on the job trainers (OJT) to maximize the quality and effectiveness of process and procedure training programs conducted by QAS Cargo trainers.
  •    Designs and develops the training package including presentation, participant’s book, exercise, written assessment, syllabus, lesson plan based on best practice learning principles.
  •    Compile and report post-training evaluations, identifying action plans for continuous improvement of content, training material, methodology, processes, training compliance and no-shows.
  •    Liaise with relevant departments (Quality and Operations) to identify training gaps and propose training interventions as required.
  •    Perform other department duties related to his/her position as directed by the Head of the Department.

This role is under the Cargo division of Qatar Aviation Services (QAS). It is an award-winning, premier ground-handling organization whose global headquarter is at Hamad International Airport (HIA), the hub airport of Qatar Airways. QAS is certified in ISAGO, ISO 9001, RA3 (Regulated Agent) and is a member of the IATA Ground Handling Partnership, proactively participating in various IATA technical groups such as IATA Ground Operations Manual, Load Control & Messaging, Ground Service Equipment & Environment, and Airside Safety Group.
QAS Cargo provides services like Import & Expert Handling, Special Cargo Handling, and Cool Chain, for 34 Passenger and Cargo Airlines including Qatar Airways, handling more than 1.8 million tons annually at Hamad International Airport.

Qualifications

About Qatar Airways Group 
Our story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We’ve grown fast, broken records and set trends that others follow. We don’t slow down by the fear of failure. Instead, we dare to achieve what’s never been done before. 
So whether you’re creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community

About you:

An ideal candidate will have:
•    5 years of experience in developing and delivering training programs within the Airline and/or ground handling industry.
•    Experience training in a multicultural environment.
•    Train the Trainer certificate, preferably from a reputed institute.
•    Valid IATA Dangerous Goods Regulations Category 6 Certificate for Operational Trainers.
•    IATA Professional Skills for Dangerous Goods Instructors Certificate for Operational Trainers.
•    Preferable QCAA certified to conduct DG in Qatar (applicable for candidates based in Qatar).
•    IATA Live Animal Regulations.
•    IATA Perishable Cargo Regulations.
•    Imparting cargo/warehouse operational systems training.
•    Any Civil Aviation Certification is an advantage.
•    Experience in ULD Build Up, Principles of Load Control, Mass and Balance, Cargo Warehouse.
•    Operations, Ramp Handling training delivery.
•    Experience in 70:20:10 Learning model.
•    Experience in project management.
•    High School Qualification / Vocational Qualification / Diploma in job-relevant domain.
•    Sound knowledge of MS Word, Excel and PowerPoint.
•    Excellent oral and written communication skills in English.
•    Well-developed interpersonal and presentation skills.
•    Proven ability to work under pressure to define tight timescales and budgets.
•    Ability to use initiative in order to improve the department and the processes.
•    Proven to demonstrate flexibility in meeting the demands of the business unit to which he/she is assigned.
•    Proven ability for solution-oriented, effective communication with internal departments.

Skills Required

• Communication
• Project Management
• IATA
• Microsoft Office
• Flexible