CONTACT

FREQUENCY

REASON

1. Internal

SNAS Gateway staff

Daily

To facilitate clearance procedures

1. External

Saudi Arabian customs

Daily

To facilitate clearance

OUTCOME

(The result/target)

MECHANISMS

(How will you achieve this)

ORDER OF IMPORTANCE

PERCENTAGE TIME SPENT

Coordination with Operations Agents and Customer Sercvice to folow up hold shipments

5

15%

Checking tariff code currency and valuation of invoice

1

20%

Checking the duty exemption status of the shipments.

3

15%

Visit Ministry of Commerce/Information as appropriate

4

20%

Ensure correct documentation is prepared for clearance and forwarded to Ground Operations in accordance with the procedures

2

30%

INFLUENCING THE BUSINESS

PASSION FOR CUSTOMER SERVICE: Drive to identify, understand and give high priority to customer needs. Anticipating and providing solutions to internal and external customers in a helpful, friendly and honest manner.

PLANNING & ORGANISING: Establishing a course of action for self and others to accomplish goals. Establishing priorities, keeping track of progress and ensuring follow-up.

INTERPERSONAL / COMMUNICATION

TEAMWORK: Working effectively within a team or outside the formal line of authority to accomplish objectives. Demonstrating understanding of how own role fits within DHL as a whole.

PERSONAL

ACHIEVEMENT DRIVE: Demonstrating a high level of commitment, energy, resilience and tenacity in doing the job. Being frustrated with the status quo. Setting high standards and challenging goals and continually striving to reach or exceed them.

ATTENTION TO DETAIL: Showing a general concern for all aspects and details of the job, accurately checking own work and monitoring data.

TOLERANCE FOR STRESS: Maintaining stable performance under pressure and remaining calm, objective and controlled in responding to urgent situations.

PROBLEM SOLVING

ANALYTICAL THINKING: The ability to systematically think through a situation logically and accurately. Analysing all relevant data when making decisions and providing recommendations.

INFORMATION SEEKING: Drive to seek out and assemble relevant information and data from a wide range of sources, ensuring that information gathered is relevant and adds value.

TECHNICAL / PROFESSIONAL

DHL KNOWLEDGE: Demonstrating an adequate knowledge of DHL strategy, services, products, organisation, procedures and business processes.

FUNCTIONAL/TEHNICAL EXPERTISE: Demonstrating a satisfactory level of technical and professional knowledge and skills in job related areas. Keeping up-to-date with trends and developments in area of expertise. Knows where to get in-depth expertise on specific technical areas.