Job Description

The Concierge Luxe executive for Asia Pacific shall work with appointed airlines/operators/yacht operators/villa management companies to introduce the commercial/cargo/medevac/VIP/ requests of potential customers in the market, maintain sales and high standard of service to customers, control of commercial operations, recommend, implement and effectively control pricing, comply with the company’s regulations, policies and procedures.

• Support and assist global Sales and Concierge team.
• Provide updates and information to customers in a timely manner for all operations.
• Solve encountered challenges of any operation ahead of time in order to maintain a seamless operation.
• Ensure the quality of service from suppliers is up to the JET LUXE standards.
• Provide excellent customer experience and maintain customer satisfaction
• Expand, Order and register new and existing current Supplier and Customer database in CRM by recognizing and involving top suppliers, operators and companies.
• Devise and use fruitful operational strategies.
• Approve the ordering of necessary goods and services to cater each of the operations on going.
• Track and report key functional metrics to reduce expenses and improve effectiveness
• Collaborate with key persons to ensure clarity of the specifications and expectations of the company
• Manager and foresee all events through analysis of data and prepare control strategies.
• Perform risk management for supply contracts and agreements
• Negotiate agreements and resolves potential issues or problems with clients.

• 2-4 years’ experience in sales (preferably in Aviation industry) and/or luxury hospitality within the Asia Pacific region.

• Fluent in Mandarin - Proficient level
• Fluent in English - Proficient level
• Professional competence with Office pack
• Knowledge in CRM software is an advantage

Skills Required

• Sales