Job Description

Maintain the crew operation by proactively resolving unforeseen issues that could impact the network operations of the airline. Adhere to regulations and communicate with all stakeholders in a timely and effective manner. 

Accountabilities

• Adhere to the civil aviation regulation, company operating manuals, processes and procedures to manage the execution of the crew roster and its contingency plans accordingly. 
• Maintain clear and professional communication with crew via e-mail and phone to ensure a high level of internal customer satisfaction. 
• Monitor and forecast potential issues that could affect the crew live rosters and implement efficient mitigation plans to reduce the impact of these issues in the network. 
• Manage effectively crew legality, utilization, satisfaction and overtime to ensure safety, cost and service goals are achieved. 
• Demonstrate sound knowledge on flight  time limitations, company operating manuals,  internal processes and procedures 
• Ensure utilization of standby crew in the most efficient and expedient method necessary to ensure operational reliability. 

Education & Experience

• Post-Secondary Education (i.e. diploma, degree or equivalent work experience in the field of Airline Operations) 
• Minimum 2 years' experience working in an airline operations division
• Minimum of 2 years’ previous Crew Controller experience required
• Must be able to work 12 hours shifts including on holidays, evenings and weekends in a 24/7 operation. 
• Strong understanding of FDA and Civil Aviation Regulations

Skills Required

• Aviation