Manage a team of Customer Affairs representatives and ensure that service failures are fully investigated and service recovery processes are implemented in a timely and cost-effective manner ensuring that capital and service recovery expenses are within budget. Win back customer loyalty from those who have experienced dissatisfaction with products and services throughout Emirates and investigate and identify areas for improvement in the customer service product and service delivery processes, driving dialogue and initiatives with Service Audit Managers within CASA and across the Emirates Group as appropriate.
JOB ACCOUNTABILITIES
Qualifications & Experience
Knowledge/Skills:
Salary & Benefits
Join our growing team and enjoy a competitive remuneration package, discounts on flights and hotel stays. Find out more about working with us in our website www.emirates.com/careers