Job Detail

Customer Care Specialist- Air logistics - Kuehne+Nagel

Date Posted:Jun 07, 2021

Job Detail

  • Location:
    Mumbai, Maharashtra, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Jun 20, 2021

Job Description

Your Role

He/she ensures prompt issue resolution and optimal consulting and support in all transportation and packaging issues (Wherever applicable) Furthermore he/she manages all locally controlled pharma and healthcare subcontractors and coordinates necessary training or qualification needs of the part of the organisation for which he/she has accountability.

Your Responsibilities

  • Follow appropriate Pharma working instructions for all Pharma shipments booked and handled
  • Book shipments to the selected Pharma standard
  • Advise customers at a shipment level of the most appropriate Pharma service level and describe to clients the detail of the service to be provided
  • Clearly understand the Pharma support documentation (Carrier Assessments, Lane Risk Assessments and Working Instructions) required to deliver Pharma and how to use and follow them
  • Support customers by answering calls and requests associated with future bookings and in transit shipments
  • Answer requests from the Care Team in order to ensure that the KN global Pharma shipment monitoring capability is delivered
  • Ensure pharma warehouse handlers follow the instructions listed in MINZAGXP01 & P805

Your Skills and Experiences

  • Minimum graduate from a recognised university
  • Good communication skills
  • Knowledge in Air logistics Industry

About Kuehne + Nagel

With over 78,000 employees at some 1,300 locations in over 100 countries, the Kuehne + Nagel Group is one of the world’s leading logistics companies.

As an employer, Kuehne + Nagel stands for equal opportunity and we are committed to diversity in our teams with regard to people with disabilities. We believe that you can make a valuable contribution to Kuehne + Nagel and look forward to receiving your application.


Neha Rashmi
[email protected]

Skills Required

Job is expired

Company Overview

Bangalore, Karnataka, India

With over 78,000 employees at 1,400 locations in over 100 countries, the Kuehne+Nagel Group is one of the world’s leading logistics companies. Its strong market position lies sea logistics, air logistics, road logistics and contract logistics with a... Read More

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