Anticipating a new era in maintenance and aircraft technology, Airbus has developed and adapted state-of-the-art solutions through the aircraft lifecycle, moving from unscheduled to planned maintenance, increasing fleet optimisation and reliability, expanding aircraft connectivity.
Digital Services (SD) is at the forefront of supporting its Customers (Airline Operators, Lessors, MRO and Airports) to reach their digital transformation and has developed an end-to-end approach, based on a solid relationship and understanding of the customer’s needs.
The Customer Engagement and Programme Manager team is a key enabler of the Digital Services Growth organization (SD) and the Customer Success Management process. The mission of each CEPM is fundamentally based on customer proximity, and is a such spread in different regions of the world. Airbus Africa & Middle East (AME) will welcome new team members in its offices based in Dubai to cater to the region.
The jobholder will have the responsibility to ensure the realization of the value creation expected from our Digital solutions by engaging with the airline customers in the AME region, to identify their needs, in close collaboration with the commercial sales and the innovation teams, and oversee the deployment of the services with the airlines.
In doing so, the CEPM will be in close connection with the Airbus AME organization but also the Digital Services ecosystem in Airbus Central entity.
The CEPM role requires a strong understanding of the airline customers, aircraft systems, program and project management, digital trends, systems integration, agile software design methodology and some fluency in the latest technology trends.
If you define yourself as a customer-minded, delivery-focused leader, and innovative problem-solver, if you have no issue in being autonomous whilst fostering strong collaborations internally and externally, and if you thrive in fast-paced and fluid environments, joining our CEPM team might be for you!
Main duties and responsibilities
The objective is to guarantee on-time/cost/quality delivery of satisfactory solutions, ensuring expected availability for platform, algorithms and services applications and getting correct data capture, routing, transport & processing. In that role the CEPM shall:
Main Deliverables
Profile
Please get in touch with us if you have the following skills:
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.