Job Description

Being part of Airbus Asia Training Centre (AATC) Customer Experience team, this customer-facing role encompasses a wide variety of day-to-day tasks with the objective to deliver an excellent customer experience to the pilots performing their flight crew training.

Front Desk Operations:

• Provide welcome and check out on the first and last day of training of the pilots
• First line assistance and support to any customers / visitors entering the premises
• Facilitate effectively pilots’ requests by liaising promptly with other departments (Flight Training Operations, Sales, Training, Quality, Maintenance)
• Deliver day-to-day operations: basic procurement, first day preparation, administrative tasks, etc
• Contribute actively in continuous improvement of customer experience and launch of new initiative and projects
• Maintain high standards of Customer Experience at any point of time
• Organize in autonomy visits of the training centre for various audiences (customers, students, external guests)

Boutique Operations:

• Perform opening and closing of the Airbus retail shop
• Provide assistance for products sales while delivering high range experience to customers
• Support regular stock inventory and orders management following processes in place.

To extend support for trainee care, training support for ATR full flight simulator:

• Contribute to the trainee care & training support operations for the pilots training at ATR Training Centre.
• Provide assistance and support for the visa application process

Requirements:

• Experienced in customer facing role
• Excellent communications skills
• Able to adapt to different customers, cultures and situations
• Proactive and positive attitude
• Team player
• Understanding/ knowledge in the aviation industry would be a plus
• Knowledge on Gsuite tools

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Skills Required

• Communication
• Customer Service