Work arrangement: Because we are more interested in what you bring to our team than where you are locatedyou can work from anywhere in India. You will be encouraged to regularly join us at a hub or satellite to collaborate and partner with other members of the team.
Purpose of role
The Customer Experience Engineer is a customer-centric professional responsible for providing world-class experiences to every client needing our support. You will be responsible for resolving client queries and concerns via our ticketing system, webchat or Microsoft Teams call in an effective and timely manner.
Who you will be working with
This a diverse role, you will not only be working with our external clients but also internally there is a wealth of opportunity to work with a diverse group of people across the business including:
How do you get to contribute to the business?
This is how we will support your onboarding journey to enable you to start adding value almost immediately
In your first 30 days you will:
• Meet your new team!
• Begin your product and job-specific training
By 60 days you will:
• Be working on tasks more independently
• Be collaborating with other departments and teams
By 90 days you will:
• Be working independently and looking after your clients on a daily basis
We would be really happy if you had