Job Detail

Customer Experience - Manager Ground Services Training Delivery & Compliance - Qatar Airways

Date Posted:Nov 18, 2021

Job Detail

  • Location:
    Doha, Doha, Qatar
  • Company:
  • Type:
    Full Time
  • Career Level:
    Experienced Professional
  • Experience:
    8 Year
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Nov 28, 2021

Job Description

Ground Services Management is currently recruiting for Manager Ground Services Training Delivery and Compliance.

In this role, you will manage all on-going, long-term improvement of employees’ skills enabling them to fulfill their potential within the company. You will create trainings required for the Ground Services staff and ensure compliance with local and international regulatory requirements. You are responsible in developing the strategy and overall development and compliance of Ground Services Training Team. You will assess, review, and oversee staff improvement and enhancement based on unsurpassed and tactical planning by leading and managing daily activities through the operational heads.

Specific accountabilities include:

  • Monitors and reviews the progress of trainees through questionnaires and discussions with manager. Meets the statutory training requirements by evaluating training and development programs, and amending programs.
  • Manages all aspects of training and development needs within Ground Services through job analysis, appraisal schemes and regular consultation with the operational heads.
  • Manages and creates development plans for training, including but not limited to the employees of QR Hub, Airport Lounges and Al Maha Services as per the needs of the employee/company.
  • Accomplishes a timely completion of the audit timetable, programs, communication plan, fieldwork, portal update and final report for submission to the line manager.
  • Manages the overall responsibility of reviewing and monitoring a centralized training database for development.
  • Manages the process of training materials and production to ensure that all training section requirements are fully met in a timely fashion and to the highest professional standard.
  • Manages the effective usage of training equipment and classrooms to render effective training.
  • Manages performance levels through effective compliance controls and ensure that discipline for ground staff is maintained by analyzing trends related to dependability and service procedures.
  • Manages the effectiveness and efficiency of support services (Administration, Communication), by evaluating processes with stakeholder departments and introducing new methods to enhance current procedures and ensure seamless flow of tasks.
  • Establish the department or teams objectives and priorities to align with and support business objectives.


Be part of an extraordinary story

Your skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You’ll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community.

Our best is here and still to come. To us, impossible is only a challenge. Join us as we dare to achieve what’s never been done before.

Together, everything is possible


About you

The successful candidate will have the following skills and qualifications:

  • With Bachelor’s degree or equivalent.
  • With minimum 8 years of job-related experience.
  • Preferably with relevant qualification in Training and Development, Education or Organizational Development.
  • Good knowledge of the Ground Services Operational training requirement.
  • Knowledge of different regulations and safety requirements for Ground Operations.
  • Able to deliver verbal and non-verbal messages professionally and clearly.
  • Has the ability to capture the attention of an audience and to follow up on messages delivered.
  • Strong observations skills – able to note and highlight behaviors and actions for corrective feedback.
  • Able to deliver feedback in a constructive manner.
  • Strong product knowledge.
  • Awareness of professional programs in strategic sales, airline marketing, revenue management, reservation systems and in-flight service.
  • Excellent communication skills with fluency in the English language.
  • Experience of leading, managing, inspiring and engaging a large multi-cultural workforce.
  • Sound knowledge of safety management systems, report writing, investigation process.
  • Able to delegate work, set clear direction and manage workflow.
  • Computer skills – knowledge of the MS Office suite.


Job is expired

Company Overview

Doha, Doha, Qatar

Qatar Airways is the national airline of the State of Qatar. Based in Doha, the Airline’s trendsetting on-board product focuses on: comfort, fine cuisine, the latest in-flight audio & video entertainment, award-winning service and a modern... Read More

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