Job Detail

Customer Service Agent - Air India SATS

Date Posted:Sep 07, 2021

Job Detail

  • Location:
    Thiruvananthapuram, Kerala, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
    Not Mentioned
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Oct 31, 2021

Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

Floor walking - distribute baggage tags and immigration form to the passenger, greet and

Guide the passenger.

Document check - travel documents (passport, certificate of identity, emergency

certificate,Merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.

Passenger Meet & Assist - assisting VIP, CIP and Mother with child.

Pre-flight –

 Check the flight details (registration) assign the flight and block the seats for infant,Wheelchair and for group passenger.

 Check for special messages for outgoing passengers.

 Taking pre-flight manifest, incoming manifest and incoming passport details.

Post Flight –

 Print the final e-ticket, final manifest, passport details.

 Take General Declaration(arrival/departure)

 Write the final reports (check in report, boarding gate report, feedback form)

Special Handling - assisting infants, wheelchair passenger, physically challenged.

Check in Counter – Travel documents (passport, certificate of identity, emergency

 certificate, and merchant seamen book), endorsements, visas, health certificate,

 Airport tax, and customs.

 Tagging the baggage to final destination.

 Check-in the correct passenger.

 Handover boarding pass and baggage acknowledgement to passenger.

 Adhere to correct procedure of acceptance and handling of registered baggage.

Announcement – information about boarding procedure.

Documents – Arrival & Departure Clearance - General Declaration, passenger manifest.

 Excess Baggage Collection

Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,

 Passenger Information List.

Boarding gate functions - Arranging barricades, announcements, stubbing, document check

 (Passport, boarding pass), editing of boarding passes, printing on board documents.

 Perform any other duties as assigned by their superiors

http://www.aisats.in/careers/JD-CSA.pdf

Skills Required

Company Overview

Mumbai, Maharashtra, India

Welcome to the Home of AISATS As India' leading gateway services company Headquartered in Mumbai and operating in Delhi, Bengaluru, Hyderabad, Thiruvananthapuram and Manguluru airports, we at AISATS, care for our customers and our customers customer... Read More

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