Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

 Floor walking - distribute baggage tags and immigration form to the passenger, greet and

Guide the passenger.

 Document check - travel documents (passport, certificate of identity, emergency

certificate,Merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.

 Passenger Meet & Assist - assisting VIP, CIP and Mother with child.

 Pre-flight –

 Check the flight details (registration) assign the flight and block the seats for infant,Wheelchair and for group passenger.

 Check for special messages for outgoing passengers.

 Taking pre-flight manifest, incoming manifest and incoming passport details.

 Post Flight –

 Print the final e-ticket, final manifest, passport details.

 Take General Declaration(arrival/departure)

 Write the final reports (check in report, boarding gate report, feedback form)

 Special Handling - assisting infants, wheelchair passenger, physically challenged.

 Check in Counter – Travel documents (passport, certificate of identity, emergency

 certificate, and merchant seamen book), endorsements, visas, health certificate,

 Airport tax, and customs.

 Tagging the baggage to final destination.

 Check-in the correct passenger.

 Handover boarding pass and baggage acknowledgement to passenger.

 Adhere to correct procedure of acceptance and handling of registered baggage.

 Announcement – information about boarding procedure.

 Documents – Arrival & Departure Clearance - General Declaration, passenger manifest.

 Excess Baggage Collection

 Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,

 Passenger Information List.

 Boarding gate functions - Arranging barricades, announcements, stubbing, document check

 (Passport, boarding pass), editing of boarding passes, printing on board documents.

 Perform any other duties as assigned by their superiors

http://www.aisats.in/careers/JD-CSA.pdf

Skills Required

• Communication