Job Detail

Customer Service Agent - Air India SATS

Date Posted:Nov 12, 2021

Job Detail

  • Location:
    Delhi, Delhi, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
  • Gender:
    No Preference
  • Degree:
  • Apply Before:
    Nov 30, 2021

Job Description


  • CSA shall be responsible for the successful management of shift in absence of Duty Officer.
  • Desires to implement innovative procedures to support immediate business needs, train and

shadow new employees.

  • Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.
  • Use Microsoft Office or appropriate software and application to assemble, ruminate and

format data, information and statistics as well as generate standard reports as required

  • Perform any other functions as required by the VP –PAX.
  • Ensure that frequent flyer programs of the airlines are professionally handled.
  • Handle denied boarding process and compensation.
  • Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers

guidelines and SLA.

  • Make boarding announcements and manage the boarding process, manage upgrades and

downgrades, handling stand by list, reconciliation of passenger numbers with aircraft

documents prior to departure.

  • Directs passengers from aircraft through controls.
  • Arrange for transfer desk/connection services and baggage recheck.
  • Initiate pre-flight/post-flight work.
  • Meet Arrival flight and prepare & handle MHB reports/cases professionally.
  • Ensure proper and correct information/guidance to passengers.
  • Consult Supervisor in case of difficult situations.
  • Handling delayed and cancelled operations.
  • Awareness/implementation of policies and procedures of the airlines.
  • Maintain proper communication with the supervisor. Develop teamwork to have smooth


  • Coordination with colleagues in various areas for on time departure.
  • Responsible and accountable for overall quality, safety and security of operations in the

assigned area of work.

  • Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may

affect safety, security and company reputation.


  • Graduate in any subject


  • 0 - 12 months of experience in the relevant field
  • Should be able to handle a mass manpowe
  • Should possess good command over computer application
  • Have demonstrated ability in airlines systems and processes.
  • Have the appropriate skill set to set and manage priorities
  • Exceptional command over MS Office would be advantages.
  • Excellent command over written and spoken English and Hindi.


  • Possesses openness to new challenges
  • Willingness to go beyond the challenges and meet the deadlines.
  • Should have the ability to solve problems
  • Should be service oriented
  • Candidate should be willing to work in night shifts.
  • Good communicator and able to relate to all levels of staff
  • A team player at handling cross-sectional team
  • Excellent customer service and interpersonal skills.
  • Positive attitude with the natural ability to provide excellent service in a team environment,

dealing with people from many cultures.

  • Ability to work in a fast passed, constantly changing environment
  • Excellent personal presentation
  • Ability to adopt to various computerized systems
  • A team player with the ability to lead and manage cross-sectional team
  • Ability to adopt to various computerized systems
  • Ability to understand and interpret customer airlines operational manuals

Designation: Customer Service Agent (Job Code: CSA)

Location: Delhi

  • Graduate in any subject
  • Age Limit: Not more than 35 years.
  • Fresher’s can apply.
  • Staff who are currently working at the Airport / staff having experience in Aviation

Industry would be an added advantage.

Note to all Applicants

  • Incomplete applications will be disregarded.
  • Passport issued on or after 2018 or latest Police Clearance Certificate from

Superintendent of police / Police Commissioner

  • Eligible & Interested candidates to send their CV’s with a soft copy of the passport size

photograph on [email protected]

  • Office Address:

Air India SATS Airport Services Private Limited,

Correspondence Address:

Indira Gandhi International Airport, Airlines Offices, Level -3 Terminal -3, New Delhi -

110037, India

For any further assistance please contact: 011 49637811.

Job is expired

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Mumbai, Maharashtra, India

Welcome to the Home of AISATS As India' leading gateway services company Headquartered in Mumbai and operating in Delhi, Bengaluru, Hyderabad, Thiruvananthapuram and Manguluru airports, we at AISATS, care for our customers and our customers customer... Read More

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