Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

• Floor walking - distribute baggage tags and immigration form to the passenger, greet and Guide the passenger.
• Document check - travel documents (passport, certificate of identity, emergency certificate
• Merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.
• Passenger Meet & Assist - assisting VIP, CIP and Mother with child.

Pre-flight

• Check the flight details (registration) assign the flight and block the seats for infant,Wheelchair and for group passenger.
• Check for special messages for outgoing passengers.
• Taking pre-flight manifest, incoming manifest and incoming passport details.

Post Flight

• Print the final e-ticket, final manifest, passport details.
• Take General Declaration(arrival/departure)
• Write the final reports (check in report, boarding gate report, feedback form)
• Special Handling - assisting infants, wheelchair passenger, physically challenged.
• Check in Counter – Travel documents (passport, certificate of identity, emergency certificate, and merchant seamen book), endorsements, visas, health certificate,
• Airport tax, and customs.
• Tagging the baggage to final destination.
• Check-in the correct passenger.
• Handover boarding pass and baggage acknowledgement to passenger.
• Adhere to correct procedure of acceptance and handling of registered baggage.
• Announcement – information about boarding
• Documents – Arrival & Departure Clearance - General Declaration, passenger manifest.
• Excess Baggage Collection
• Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,
• Passenger Information List.
• Boarding gate functions - Arranging barricades, announcements, stubbing, document check (passport, boarding pass), editing of boarding passes, printing on-board documents.
• Perform any other duties as assigned by their superiors

Educational Qualifications:

• Any Bachelor’s degree
• Excellent communication skills
• Qualification in Aviation/Experience would be an added advantage.

LOCATION: TRV

DESIGNATION: Customer Service Agent

DEPARTMENT: Passenger Service

Closing date for applications is 25/01/2022.

Skills Required

• Communication