Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

• CSA shall be responsible for the successful management of shift in absence of Duty Off
• Desires to implement innovative procedures to support immediate business needs, train andshadow new employees.
• Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.
• Use Microsoft Office or appropriate software and application to assemble, ruminate and
• format data, information and statistics as well as generate standard reports as required
• Perform any other functions as required by the VP –PAX.
• Ensure that frequent flyer programs of the airlines are professionally handled.
• Handle denied boarding process and compensation.
• Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines and SLA.
• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Meet Arrival flight and prepare & handle MHB reports/cases professionally.
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled oper
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor. Develop teamwork to have smooth
• Coordination with colleagues in various areas for on time departure.
• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
• Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.

EDUCATIONAL QUALIFICATIONS

• Graduate in any subject

RELEVANT EXPERIENCE

• 0 - 12 months of experience in the relevant field
• Should be able to handle a mass manpower.
• Should possess good command over computer application
• Have demonstrated ability in airlines systems and processes.
• Have the appropriate skill set to set and manage priorities
• Exceptional command over MS Office would be advanta
• Excellent command over written and spoken English and Hindi.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Should have the ability to solve problems
• Should be service oriented
• Candidate should be willing to work in night shifts.
• Good communicator and able to relate to all levels of staff
• A team player at handling cross-sectional team
• Excellent customer service and interpersonal skills.
• Positive attitude with the natural ability to provide excellent service in a team environment,
• dealing with people from many cultures.
• Ability to work in a fast passed, constantly changing environment
• Excellent personal presentation
• Ability to adopt to various computerized systems
• A team player with the ability to lead and manage cross-sectional team
• Ability to adopt to various computerized systems
• Ability to understand and interpret customer airlines operational manuals

Location: Delhi

Skills Required

• Communication