Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

• Floor walking - distribute baggage tags and immigration form to the passenger, greet andguide the passenger.
• Document check - travel documents (passport, certificate of identity, emergency

certificate, merchant seamen book), endorsements, visas, health certificate, Airport tax,

customs.

• Passenger Meet & Assist - assisting VIP, CIP and Mother with child.

 Pre-flight –

Check the flight details (registration) assign the flight and block the seats for infant,

wheelchair and for group passenger.

Check for special messages for outgoing passengers.

Taking pre-flight manifest, incoming manifest and incoming passport details.

• Post Flight –Print the final e-ticket, final manifest, passport details.Take General Declaration (arrival/departure)Write the final reports (check in report, boarding gate report, feedback form)
• Special Handling - assisting infants, wheelchair passenger, physically challenged.Check in Counter – Travel documents (passport, certificate of identity, emergencycertificate, and merchant seamen book), endorsements, visas, health certificate, Airport tax, and customs.Tagging the baggage to final destination.Check-in the correct passenger.Handover boarding pass and baggage acknowledgement to passenger.
• Adhere to correct procedure of acceptance and handling of registered baggage.
• Announcement – information about boarding procedure.
• Documents – Arrival & Departure Clearance - General Declaration, passenger manifest.
• Excess Baggage Collection
• Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,Passenger Information List.
• Boarding gate functions - Arranging barricades, announcements, stubbing, document check (passport, boarding pass), editing of boarding passes, printing onboard documents.
• Perform any other duties as assigned by their superiors
• Responsible and accountable for overall quality, safety and security of operations.

EDUCATIONAL QUALIFICATIONS

• Any Bachelor’s Degree

RELEVANT EXPERIENCE

• 0 - 12 months of experience in the relevant field
• Should be able to handle different situation.
• Should possess good command over computer application

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Possesses good communication skills.
• Should have the ability to solve problems
• Should be service oriented

Location: Bangalore

• Graduate in any subject
• Age Limit: Not more than 28 years.
• Fresher’s can apply.
• Staff who are currently working at the Airport / staff having experience in Aviation Industry would be an added advantage.

Note to all Applicants

• Incomplete applications will be disregarded.
• Passport issued on or after 2021 or latest Police Clearance Certificate from Superintendent of police / Police Commissioner
• Eligible & Interested candidates to send their CV’s with a soft copy of the passport size photograph

 Office Address:

Air India SATS Airport Services Private Limited,

Correspondence Address:

Plot No. C-05L, Kempegowda International Airport, Devanahalli, Bengaluru-560300.

For any further assistance please contact: 080 66783411/14

http://www.aisats.in/careers/Customer%20Services%20Agent.pdf 

Skills Required

• Communication
• Customer Service