Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

• CSE – PAX shall be responsible for the successful management of shift in absence of Duty
• Desires to implement innovative procedures to support immediate business needs, train and shadow new employees (CSEs).
• Implement and maintain the processes needed for meeting airline specific SLAs & SOPs.
• Use Microsoft Office or appropriate software and application to assemble, ruminate and format data, information and statistics as well as generate standard reports as required
• Perform any other functions as required by the HOD –PAX.
• Ensure that frequent flyer programs of the airlines are professionally handled.
• Handle denied boarding process and compensation.
• Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines and SLA.
• Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Meet Arrival flight and prepare & handle MHB reports/cases profess
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled operations.
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor. Develop teamwork to have smooth handling.
• Coordination with colleagues in various areas for on time departure.
• Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
• Responsible for reporting to hissupervisors’ occurrences, events, violations and actsthat may affect safety, security and company reputation.

EDUCATIONAL QUALIFICATIONS

• Bachelor’s degree in any subject

RELEVANT EXPERIENCE

• 12 - 36 months of experience in the relevant field
• Should be able to handle a mass manpower.
• Should possess good command over computer application
• 18Months of experience as CSE in a Passenger Services (operations) environment.
• Have demonstrated ability in airlines systems and processes.
• Have the appropriate skill set to set and manage priorities
• Exceptional command over MS Office would be advantages.
• Excellent command over written and spoken English and Hindi.

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Should have the ability to solve problems
• Should be service oriented
• Candidate should be willing to work in night shifts.
• Good communicator and able to relate to all levels ofstaff
• A team player at handling cross-sectional team
• Excellent customer service and interpersonal skills.
• Positive attitude with the natural ability to provide excellent service in a team environment,dealing with people from many cultures.
• Ability to work in a fast passed, constantly changing environment
• Excellent personal presentation
• Ability to adopt to various computerized systems
• A team player with the ability to lead and manage cross-sectional team
• Ability to adopt to various computerized systems
• Ability to understand and interpret customer airlines operational manuals

Location: Cochin

• Graduate in any subject
• Age Limit: Not more than 35 years.
• Fresher’s can apply.
• Staff who are currently working at the Airport / staff having experience in Aviation Industry would be an added advantage.

Note to all Applicants

• Incomplete applications will be disregarded.
• Passport issued on or after 2018 and latest Police Clearance Certificate from Superintendent of police (Rural)/ Police Commissioner (City)
• Eligible & Interested candidates to send their CV’s with a soft copy of the passport size photograph on [email protected]
• For any further assistance please contact: +91 9137671350
• Closing date for applications is 5th September 2022.

Skills Required

• Customer Service
• Airlines