Job Detail

Customer Service Junior Assistant - Air India SATS

Date Posted:Nov 12, 2021

Job Detail

  • Location:
    Delhi, Delhi, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Entry Level
  • Experience:
  • Gender:
    No Preference
  • Degree:
    Class 12 (HSC)
  • Apply Before:
    Nov 30, 2021

Job Description


  • Code of conduct with respect to uniform, grooming policy, alcohol and drug consumption
  • Floor walking - distribute baggage tags and immigration form to the passenger, guide the


  • Document check - travel documents (passport, certificate of identity, emergency certificate,

merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.

  • Passenger Meet & Assist - assisting VIP, CIP and Mother with child.
  • Special Handling - assisting infants, wheelchair passenger, physically challenged.
  • Check in Counter –
  •  Arranging stationary at counters
  •  Check the FIDS , BP/BT Printers status
  •  Accepting reservation and issuance of tickets
  •  Travel documents (passport, certificate of identity, emergency certificate, and

merchant seamen book), endorsements, visas, health certificate, Airport tax, and


  •  Check-in the correct
  •  Tagging the baggage to final destination
  • Checking Passenger Profiling , identity and checking them and their baggage for the flight,

correctly recording of all weights and items which are to be put into the aircraft.

  • Profile passengers by asking security / dangerous goods questions before issuing boarding


  • Issue proper boarding pass
  • Adhere to correct procedure of acceptance and handling of registered baggage.
  • Accept registered baggage and charge excess baggage (in case of exceeding normal baggage


  • Inform the duty officer in case of special category passengers check-in
  • Check status of all flights including catering uplift and adjust as required.
  • Verify the position of transit passengers and inform duty officer.
  • Announcement – information about boarding procedure.
  • Documents – Arrival & Departure Clearance - General Declaration, passenger manifest,
  • Excess Baggage Collection
  • Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,

Passenger Information List.

  • Boarding gate functions - Arranging barricades, announcements, stubbing, document check

(passport, boarding pass), editing of boarding passes, printing on board documents.

  • Perform any other duties as assigned by their superior
  • Manage Baggage services/Mishandled Baggage section and update respective Software
  • Assist and facilitate smooth flow of Passenger handling and departure of flights as per

respective customer airline service quality requirements ensuring safety of Passengers

  • Ensuring safety of Passengers during Embarkation/disembarkation
  • Ensure Baggage’s of Passengers reconciled before boarding
  • Follow company policy on
  • Responsible for Safety & Quality of the function / Task performed.
  • Responsible for reporting to his superiors' occurrences, events, violations and acts that may

affect safety, security and company reputation

  • Set up check-in counters as per Airlines requirement.
  • Guide and Assist Passengers at Check-in counters.
  • Check for the cabin baggage and oversized and excess baggage.
  • Arrange Wheel Chair for Passenger if required.
  • Ensure that frequent flyer programs of the airlines are professionally handled.
  • Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines

and SLA.

  • Direct passengers through controls to departure gate.
  • Make boarding announcements and manage the boarding process, manage upgrades and

downgrades, handling stand by list, reconciliation of passenger numbers with aircraft

documents prior to departure.

  • Directs passengers from aircraft through controls.
  • Arrange for transfer desk/connection services and baggage recheck.
  • Initiate pre-flight/post-flight work.
  • Ensure proper and correct information/guidance to passengers.
  • Consult Supervisor in case of difficult situations.
  • Handling delayed and cancelled operations.
  • Awareness/implementation of policies and procedures of the airlines.
  • Maintain proper communication with the supervisor.
  • Develop teamwork to have smooth handling.
  • Coordination with colleagues in various areas for on time departure.
  • Provide proper information regarding the flight to the passengers.
  • Assist wheel chair passengers and Unaccompanied minor.
  • Meet and assist VIP and CIP persons.
  • Assist passengers with their baggage.
  • Check-In passenger’s baggage and issue with the airline boarding pass he/she is flying with.
  • Responsible and accountable for overall quality, safety and security of operations in the

assigned area of work.

  • Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may

affect safety, security and company reputation.


  • Undergraduate/ 12th Pass


  • 0 - 12 months of experience in the relevant field
  • Should be able to handle different situation.
  • Should possess good command over computer application


  • Possesses openness to new challenges
  • Willingness to go beyond the challenges and meet the deadlines.
  • Possesses good communication skills.
  • Should have the ability to solve problems
  • Should be service oriented

Designation: Customer Service Junior Assistant (Job Code: CSJA)

Location: Delhi

  • Undergraduate/12th Pass
  • Age Limit: Not more than 35 years.
  • Freshers can apply.
  • Staff who are currently working at the Airport / staff having experience in Aviation

Industry would be an added advantage.

Note to all Applicants

  • Incomplete applications will be disregarded.
  • Passport issued on or after 2018 or latest Police Clearance Certificate from

Superintendent of police / Police Commissioner

  • Eligible & Interested candidates to send their CV’s with a soft copy of the passport size

photograph on [email protected]

 Office Address:

Air India SATS Airport Services Private Limited,

Correspondence Address:

Indira Gandhi International Airport, Airlines Offices, Level -3 Terminal -3, New Delhi -

110037, India

  • For any further assistance please contact: 011 49637811.
  • Closing date for applications is 30 November 2021.

Skills Required

Job is expired

Company Overview

Mumbai, Maharashtra, India

Welcome to the Home of AISATS As India' leading gateway services company Headquartered in Mumbai and operating in Delhi, Bengaluru, Hyderabad, Thiruvananthapuram and Manguluru airports, we at AISATS, care for our customers and our customers customer... Read More

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