Job Description

JOB PURPOSE & SPECIFIC RESPONSIBILITIES:

• Code of conduct with respect to uniform, grooming policy, alcohol and drug consumption
• Floor walking - distribute baggage tags and immigration form to the passenger, guide the

passenger.

• Document check - travel documents (passport, certificate of identity, emergency certificate,

merchant seamen book), endorsements, visas, health certificate, Airport tax, customs.

• Passenger Meet & Assist - assisting VIP, CIP and Mother with child.
• Special Handling - assisting infants, wheelchair passenger, physically challenged.
• Check in Counter –
•  Arranging stationary at counters
•  Check the FIDS , BP/BT Printers status
•  Accepting reservation and issuance of tickets
•  Travel documents (passport, certificate of identity, emergency certificate, and

merchant seamen book), endorsements, visas, health certificate, Airport tax, and

customs.

•  Check-in the correct
•  Tagging the baggage to final destination
• Checking Passenger Profiling , identity and checking them and their baggage for the flight,

correctly recording of all weights and items which are to be put into the aircraft.

• Profile passengers by asking security / dangerous goods questions before issuing boarding

pass(s)

• Issue proper boarding pass
• Adhere to correct procedure of acceptance and handling of registered baggage.
• Accept registered baggage and charge excess baggage (in case of exceeding normal baggage

allowance)

• Inform the duty officer in case of special category passengers check-in
• Check status of all flights including catering uplift and adjust as required.
• Verify the position of transit passengers and inform duty officer.
• Announcement – information about boarding procedure.
• Documents – Arrival & Departure Clearance - General Declaration, passenger manifest,
• Excess Baggage Collection
• Filing flight documents - General Declaration, passenger manifest, Seat map, meals detail,

Passenger Information List.

• Boarding gate functions - Arranging barricades, announcements, stubbing, document check

(passport, boarding pass), editing of boarding passes, printing on board documents.

• Perform any other duties as assigned by their superior
• Manage Baggage services/Mishandled Baggage section and update respective Software
• Assist and facilitate smooth flow of Passenger handling and departure of flights as per

respective customer airline service quality requirements ensuring safety of Passengers

• Ensuring safety of Passengers during Embarkation/disembarkation
• Ensure Baggage’s of Passengers reconciled before boarding
• Follow company policy on
• Responsible for Safety & Quality of the function / Task performed.
• Responsible for reporting to his superiors' occurrences, events, violations and acts that may

affect safety, security and company reputation

• Set up check-in counters as per Airlines requirement.
• Guide and Assist Passengers at Check-in counters.
• Check for the cabin baggage and oversized and excess baggage.
• Arrange Wheel Chair for Passenger if required.
• Ensure that frequent flyer programs of the airlines are professionally handled.
• Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines

and SLA.

• Direct passengers through controls to departure gate.
• Make boarding announcements and manage the boarding process, manage upgrades and

downgrades, handling stand by list, reconciliation of passenger numbers with aircraft

documents prior to departure.

• Directs passengers from aircraft through controls.
• Arrange for transfer desk/connection services and baggage recheck.
• Initiate pre-flight/post-flight work.
• Ensure proper and correct information/guidance to passengers.
• Consult Supervisor in case of difficult situations.
• Handling delayed and cancelled operations.
• Awareness/implementation of policies and procedures of the airlines.
• Maintain proper communication with the supervisor.
• Develop teamwork to have smooth handling.
• Coordination with colleagues in various areas for on time departure.
• Provide proper information regarding the flight to the passengers.
• Assist wheel chair passengers and Unaccompanied minor.
• Meet and assist VIP and CIP persons.
• Assist passengers with their baggage.
• Check-In passenger’s baggage and issue with the airline boarding pass he/she is flying with.
• Responsible and accountable for overall quality, safety and security of operations in the

assigned area of work.

• Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may

affect safety, security and company reputation.

EDUCATIONAL QUALIFICATIONS

• Undergraduate/ 12th Pass

RELEVANT EXPERIENCE

• 0 - 12 months of experience in the relevant field
• Should be able to handle different situation.
• Should possess good command over computer application

PERSONAL CHARACTERISTICS & BEHAVIOURS

• Possesses openness to new challenges
• Willingness to go beyond the challenges and meet the deadlines.
• Possesses good communication skills.
• Should have the ability to solve problems
• Should be service oriented

Designation: Customer Service Junior Assistant (Job Code: CSJA)

Location: Delhi

• Undergraduate/12th Pass
• Age Limit: Not more than 35 years.
• Freshers can apply.
• Staff who are currently working at the Airport / staff having experience in Aviation

Industry would be an added advantage.

Note to all Applicants

• Incomplete applications will be disregarded.
• Passport issued on or after 2018 or latest Police Clearance Certificate from

Superintendent of police / Police Commissioner

• Eligible & Interested candidates to send their CV’s with a soft copy of the passport size

photograph on [email protected]

 Office Address:

Air India SATS Airport Services Private Limited,

Correspondence Address:

Indira Gandhi International Airport, Airlines Offices, Level -3 Terminal -3, New Delhi -

110037, India

• For any further assistance please contact: 011 49637811.
• Closing date for applications is 30 November 2021.

Skills Required

• Communication