Passenger Meet & Assist - assisting VIP, CIP and Mother with child.
Special Handling - assisting infants, wheelchair passenger, physically challenged.
Check in Counter –
Arranging stationary at counters
Check the FIDS , BP/BT Printers status
Accepting reservation and issuance of tickets
Travel documents (passport, certificate of identity, emergency certificate, and merchant seamen book), endorsements, visas, health certificate, Airport tax, and customs.
Check-in the correct passenger.
Tagging the baggage to final destination
Checking Passenger Profiling , identity and checking them and their baggage for the flight, correctly recording of all weights and items which are to be put into the aircraft.
Profile passengers by asking security / dangerous goods questions before issuing boarding pass(s)
Issue proper boarding pass
Adhere to correct procedure of acceptance and handling of registered baggage.
Accept registered baggage and charge excess baggage (in case of exceeding normal baggage allowance)
Inform the duty officer in case of special category passengers check-in
Check status of all flights including catering uplift and adjust as required.
Verify the position of transit passengers and inform duty officer.
Announcement – information about boarding procedure.
Assist and facilitate smooth flow of Passenger handling and departure of flights as per respective customer airline service quality requirements ensuring safety of Passengers
Ensuring safety of Passengers during Embarkation/disembarkation
Ensure Baggage’s of Passengers reconciled before boarding
Follow company policy on
Responsible for Safety & Quality of the function / Task performed.
Responsible for reporting to his superiors' occurrences, events, violations and acts that may affect safety, security and company reputation
Set up check-in counters as per Airlines requirement.
Guide and Assist Passengers at Check-in counters.
Check for the cabin baggage and oversized and excess baggage.
Arrange Wheel Chair for Passenger if required.
Ensure that frequent flyer programs of the airlines are professionally handled.
Arrange for the hotel and conveyance in case of DB"s and VDB"s as per the carriers guidelines and SLA.
Direct passengers through controls to departure gate.
Make boarding announcements and manage the boarding process, manage upgrades and downgrades, handling stand by list, reconciliation of passenger numbers with aircraft documents prior to departure.
Directs passengers from aircraft through controls.
Arrange for transfer desk/connection services and baggage recheck.
Initiate pre-flight/post-flight work.
Ensure proper and correct information/guidance to passengers.
Consult Supervisor in case of difficult situations.
Handling delayed and cancelled operations.
Awareness/implementation of policies and procedures of the airlines.
Maintain proper communication with the supervisor.
Develop teamwork to have smooth handling.
Coordination with colleagues in various areas for on time departure.
Provide proper information regarding the flight to the passengers.
Assist wheel chair passengers and Unaccompanied minor.
Meet and assist VIP and CIP persons.
Assist passengers with their baggage.
Check-In passenger’s baggage and issue with the airline boarding pass he/she is flying with.
Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.
EDUCATIONAL QUALIFICATIONS
Undergraduate/ 12th Pass
RELEVANT EXPERIENCE
0 - 12 months of experience in the relevant field
Should be able to handle different situation.
Should possess good command over computer application
PERSONAL CHARACTERISTICS & BEHAVIOURS
Possesses openness to new challenges
Willingness to go beyond the challenges and meet the deadlines.
Welcome to the Home of AISATS
As India' leading gateway services company Headquartered in Mumbai and operating in Delhi, Bengaluru, Hyderabad, Thiruvananthapuram and Manguluru airports, we at AISATS, care for our customers and our customers customer... Read More