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Customer Service Manager – Non–Voice (Email/Chat) - Air India

Date Posted:Dec 22, 2022

Job Detail

  • Location:
    Multiple, Multiple, India
  • Company:
    Air India
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Feb 28, 2023
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Job Description

Ground handling services
Location: Pan India


Job Summary
Responsible for providing best-in-class email/chat-based customer support services to Air India customers by managing end-to-end operations of customer support unit.


Key Responsibilities
  • End-to-end ownership of email/chat-based customer support services at Air India.
  • Ensure adherence to all TATs and SLAs to ensure smooth customer service operations.
  • Attract, supervise, train, develop and motivate staff for enhanced customer experience.
  • Develop, manage, and execute customer delight programs.
  • Monitor and Evaluate customer support operations through various internal and external reviews.
  • Develop and maintain a solid working knowledge of the aviation services industry.



Skills & Attributes
  • Self-starter and should be able to drive multiple initiatives.
  • Hands on experience in managing CS unit, BPO operations.
  • Excellent written and oral communication skills.
  • Should be digital savvy and comfortable with all modern work management tools.


Work Experience
  • 5-12 years of work experience in Contact Centre/BPO/Banking role, Aviation based CS experience will be preferred


Minimum Qualification
  • Graduate from a recognized university, MBA will be preferred

Skills Required

Job is expired

Company Overview

Air India
New Delhi, Delhi, India
0 Current Jobs Openings

AIR INDIA ....Truly Indian... AIR INDIA LIMITED is India’s national airline providing domestic and international air transport services for both passengers and cargo. Air India pioneered the country’s aviation sector and its history is synonymous wit... Read More

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