Job Detail

Customer Service Manager - Voice - Air India

Date Posted:Jul 19, 2022

Job Detail

  • Location:
    New Delhi, Delhi, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Mid-Senior level
  • Experience:
    5 Year
  • Gender:
    No Preference
  • Degree:
    Graduate
  • Apply Before:
    Nov 11, 2022

Job Description

Responsible for providing best-in-class voice-based customer support services to Air India customers by managing end to end operations of the customer support unit.

Key Responsibilities

  • End-to-end ownership of voice-based customer support services at Air India.
  • Ensure adherence to all TATs and SLAs to ensure smooth customer service operations.
  • Attract, supervise, train, develop and motivate the performance of staff for enhanced customer experience.
  • Develop, manage, and execute customer delight programs.
  • Monitor and Evaluate customer support operations through various internal and external reviews.
  • Develop and maintain a solid working knowledge of the aviation services industry.

Skills & Attributes

  • Self-starter and should be able to drive multiple initiatives.
  • Hands-on experience in managing voice-based CS unit/BPO operations.
  • Excellent written and oral communication skills
  • Should be digital savvy and comfortable with all modern work management tools.

Work Experience

  • 5-12 years of work experience in Contact center/BPO/Banking role, Aviation based CS experience will be preferred.

Qualification

  • Graduate from a recognized university. MBA will be preferred.

Job is expired

Company Overview

New Delhi, Delhi, India

AIR INDIA ....Truly Indian... AIR INDIA LIMITED is India’s national airline providing domestic and international air transport services for both passengers and cargo. Air India pioneered the country’s aviation sector and its history is synonymous wit... Read More

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