CSSE will be responsible to coordinate and interact with various government agencies (ATC, AAI,DGCA, BCAS etc.) in order to ensure smooth flight operations (Pre/Post flight).
Extend proper communication to staff periodically for delay and before schedule operations etc.
Ensure safe and secure operations and flight departure on or before schedule time in coordination with the respective flight supervisors.
Establish counter management, queue management and proper boarding guidelines.
Coordinate crew movement as per the airline specifications.
Ensure FHR is properly filled and timely signed by respective airline representative.
With proper roistering ensure availability of adequate trained manpower at respective locations within the passenger terminal and coordinate with duty officers of other departments for the same.
Provide staff information to the Duty Manager for their evaluation.
Handle staff grievances and complaints and other administrative issues which need not be escalated.
Ensure adequate availability ofstaff in each functional area.
Ensure availability of required handling equipment.
Ensure staff follows procedures as per training rendered
Ensure terminal discipline at all times.
Monitor roistering ofstaff for effective cross utilization.
Arrange and ensure transportation of crew and staff, where applicable.
Liaison with carriers, Authorities at the airport, OAL and handling agencies.
Ensure that the performance standards set forth in the carrier's handling agreement are met in all respects.
Contact customer airlines for their feedback.
Coordinate the activities of the airport operations as far as flight handling is concerned and extend proper communication to staff periodically.
Monitor the flight operations including pre-flight, arrivals, and departure and post flight activities.
Conduct briefing in advance of the day's operations and solutions to the problems faced by the staff periodically.
Assist the Duty Manager in staff appraisal reports as per company rules.
Encourage staff involvement for constant operations improvement.
Handle staff grievances and complaints within a reasonable time span and escalate to Duty Manager wherever required.
Handle multiple tasks to maintain optimum work output.
Update staff about changes and advise them about their progress periodically verbally and in writing.
Ensure proper implementation of company policies and procedures.
Sanction/monitor leave records of staff and check sufficient staff is available for flight requirement.
Allocate staff as per airline requirement
Brief the team on special instructions and distribute the duties
Ensure necessary stationery and documents for flight handling
Ensure flight number, destination and time are displayed correctly
Ensure filing of flight documents Ensure Special Handling
Ensure Check in Counter
Conduct pre-flight and post flight briefing
Assist and guide team/staff when facing difficulty in handling passengers
Processstandby passengers, interline passengers, upgrading and passengers require special handling
Coordinate between boarding, counters, arrivals, MHB staff
Ensure boarding and gate function
Sort out discrepancies like duplicate check-in, immigration cases, missing passengers, seat duplicating etc.
Meet the Airline representative and take briefing.
Take charge of flights assigned in Passenger Service Operations.
Allocate the staff as per Airline requirement.
Conduct pre-flight briefing and ensure that his subordinates are conversant with the standing regulations and procedures.
Ensure that each passenger is handled according to precision timing and procedures as per airlines standards. Assist and guide Customer service agent I and agent II facing difficulty in handling passengers.
Process standby passengers, interline passengers, upgrading and other passengers that require special handling.
Ensure staff verify validity of flight coupons and reconcile tickets with the passenger load.
Sort out discrepancies and last minute requests at the counter and gate (e.g. duplicate check in,immigration cases, seat duplication, missing passengers, upgrading and seat change etc.,)
Ensure complete the Check - In Control Form or Gate Report, recording in detail any incident and action taken.
Update self with the changes / update – Airline wise.
Recording incidents and action taken
Responsible for housekeeping and cleanliness of work area
Perform any other duties as assigned by his superiors.
Responsible and accountable for overall quality, safety and security of operations in the assigned area of work.
Responsible for reporting to his supervisors’ occurrences, events, violations and acts that may affect safety, security and company reputation.
EDUCATIONAL QUALIFICATIONS
Bachelors/Master’s Degree or, Equivalent.
RELEVANT EXPERIENCE
Minimum 36 Months of experience in Aviation industry out of which at least 1 year should be at CSSE level.
Extensive hands-on experience and training in Flight and Ground Operations
Passenger Services Airline Administration Dealing with Airports and other authorities.
Knowledge of Airport Safety & Security Regulations especially Terminal operations including DGR,IATA, ICAO BCAS requirements.
Thorough knowledge of GHA, IATA Regulations, Airport Handling Standards.
Willingness to work in night shifts and extended hours.
Excellent command over spoken and written English.
Adequate knowledge of computers.
Sense of responsibility towards customer needs and expectations.
Motivational and leadership qualities.
PERSONAL CHARACTERISTICS & BEHAVIOURS
Demonstrate excellent supervisory and leadership skills
Good communicator and able to relate to all levels ofstaff with excellent interpersonal skills
Fluency in written and spoken English.
Individual with high energy levels. Ability to lead a diverse team and display leadership skills
While handling cross-sectional team.
Ability to think logically, in addition to managing operational pressure
A problem solver, with the ability to make quick decisions based on available facts.
Proven ability to lead, mentor and a young and dynamic group of talent.
Ability to understand and interpret customer airlines operational manuals
Ability to work in teams, whilst displaying a high degree of motivation, enthusiasm and commitment
Location: Cochin
Graduate in any subject
Age Limit: Not more than 35 years.
Minimum 3 years of experience in Aviation Industry and minimum 1 year in the Customer Service role.
Staff who are currently working at the Airport would be an added advantage.
Note to all Applicants
Incomplete applications will be disregarded.
Passport issued on or after 2018 and latest Police Clearance Certificate from Superintendent of police (Rural)/ Police Commissioner (City)
Eligible & Interested candidates to send their CV.
For any further assistance please contact: +91 9137671350
Closing date for applications is 5th September 2022.
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