Job Description

Do you wan to be responsible for commercial execution of business at the level of individual items? Do you wanto to act as a consultant to customers in all matters of material and customer management? Are you ready to take a new challenge?

Do not hesitate it and apply now! Join the amazing world of Lufthansa Technik!

Tasks

Your main tasks include, among others:

• Central contact person within customer service for all issues of daily operational business of high complexity and escalation.
• Manage the customer relationship at operational level and ensure its ongoing development.
• Monitor costs and revenue on relevant customer contract independently.
• Analyze profitability and ensure invoicing in line with customer contract.
• Identify and manage revenue opportunities and realize cross- and up-selling potential within area of responsibility.
• Processing and management of customer complaints; ensure feedback within LHT’s Quality Management System.
• Ensure that customer information systems are well maintained and that operational customer service receives all necessary work information.
• Perform special tasks and projects.

Behind the scenes

We are looking forward to your application!

Be part of an international team!

Requirements

If you want to be the next Customer Services Manager you must fulfill the following requirements:

• University or technical college degree preferably with aviation background.
• Relevant experience in a customer relations / client servicing role, preferably in the aviation industry, material management, technical customer service or maintenance of aircraft.
• Experience of working in a multinational company.
• Knowledge of economic principles and contexts.
• Fluent in English.
• Very high service and customer orientation, sociable.
• Good computer skills (MS-Office, SAP R / 3).
• Creativity / innovative thinking.
• High degree of flexibility.
• Independent and systematic working within a rapid changing environment.
• Responsibility and self-initiative.
• Willingness to work abroad.
• Openness for professional development.
• Ability to handle stress.
• Willing to travel.
• CV/Resume required.

Skills Required

• Customer Service
• Aviation
• Microsoft Office