Job Detail

Customer Support Engineer Specialist - GE Aviation

Date Posted:Oct 11, 2021

Job Detail

  • Location:
    Noida, Uttar Pradesh, India
  • Company:
  • Type:
    Full Time
  • Career Level:
    Associate
  • Experience:
    3 Year
  • Gender:
    No Preference
  • Degree:
    Graduate / Under Graduate
  • Apply Before:
    Dec 11, 2021

Job Description


Provides expertise in sustained customer success and growth in the post-sales customer lifecycle through training, professional services, technical support, renewals, outcome attainment, retention, expansion, and customer advocacy with a Digital focus. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result.

Job Description

Roles and Responsibilities

  • Primary responsibility to stay at site or at Noida during the office hours for maintenance support on SCADA/DMS system Software/Hardware /networking/ IT applications and if required, travel to client site.
    Responsible for coordination with Site engineers for providing advanced level support for the Incident and Help to maintain real-time system availability (SLA).
    • Responsible for the quick response and should be available 24x7 to address the critical incidents.
    • Responsible for troubleshooting, root cause analysis of the issue for a permanent solution for a problem identified by a site engineer.
    • Responsible for coordination with Project/R&D/Expert Team for Advance level support in specific cases.
    • Responsible for Preparing and maintaining the required project related documents for Project maintenance phase such as Warranty status of equipment, Software deliverables media, IP list with user credentials etc.
    • Responsible to play a lead role in delivering presentations on complex matters to both internal and external customers as required.
    • Responsible for Monitoring and Keeping a record of the Preventative Maintenance activity at each site.
    • Responsible for Following up the online incident reporting system (CW-Tool) for any open issues.
    • Responsible to provide the additional support for project punch point closure.
    • Responsible to carry out duties in accordance with EHS policies and Company Ethics.
    • Responsible for taking technical interview/Assessment of for a new employee.
    • Responsible to provide the technical training to the customer as per requirement.
    • Responsible for resource development/Knowledge sharing/technical training for new employee/site engineers/peers.
    • Open to relocate for PAN India site deputation (temporary / permanent) on need basis.

Required Qualifications

  • This role requires basic experience in the Services & Digital Customer Support Engineering. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a diploma with relevant experience).
  • Bachelor's degree [in Electrical / Computer / Electronics] from an accredited university or college (or a diploma / GED with at least 3 years of experience in Job Family Group(s)/Function(s)).
  • Strong oral and written communication skills. Ability to troubleshoot & document, plan, execute for SCADA/EMS/WAMS issues.

Additional Information

Relocation Assistance Provided: No

 

Company Overview

Cincinnati, Ohio, United States of America

GE Aviation, an operating unit of GE (NYSE: GE), is a world-leading provider of jet and turboprop engines, components and integrated systems for commercial, military, business and general aviation aircraft. GE Aviation has a global service network to... Read More

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