Job Description

• 
  Direct/Indirect reports [year]: Direct Reports: Customs Clearance Broker, Lead Customs Clearance Agent, Gateway Operations Agents.
• Other relevant dimension: Decisions referred to a higher authority include changes in structure or personnel and permanent operational changes.

Key Responsibilities

He/she will have to perform the following key activities:

• DHL Customers:
• Portray a professional, courteous and helpful attitude in all dealings with internal and external customers.
• Global Account Customer.
• Contact and confirm for clearance performance.
• Customs Clearance Manager :
• Set up clearance profile
• Bonded shipments monitor by daily basis.
• NCG Manager:
• Set up clearance quantity report.
• Bond age monitoring.
• Customs Authorities:
• Ensure communication and negotiation with customs for trouble case.
• Service providers:
• o IT support to provide stable system.
• Trade Van:
• o Monitor EDI transmission. Ensure data has been well received and feedback.

• Organize and control the staff’s to achieve yearly target and goal.
• Monitor the COA & BOS to meet RO target.
• Maintain pre-clearance performance.

• Enable to ensure the shipment’s complete clearance.

• Organise appropriate shifts and manning levels to meet business requirements.
• Make decisions directly related to shipment processing.
• Prepare declarations as required and take responsibility for the lodgement of declarations with the authorities.
• Ensure that the levels of pre-clearance/pre-release of shipments is maximised
• Ensure the timely payment and recording of customs duties / taxes.
• Resolve specific disputes or provide advice on technical issues with customers.
• Ensure that customer databases are developed and maintained.

• Ensure that gateway operations agents maintain a professional image to both internal and external contacts.
• Manage the work of a Customs Clearance team to ensure accurate preparation of Customs declarations and the timely lodgement of those declarations.
• Review the work of the team incorporating a risk management approach.
• Contribute to team effort to ensure the attainment of both inbound and outbound shipment clearance, efficiently within clearance performance targets and transit time.

• Ensure safe working practices and environment within the shift.
• Participate in gateway quality policy and initiatives e.g. ISO.
• Develop a high performance service culture within the functional department. Plan, organize and direct and efficient and effective functional department.
• Consult performance appraisal.
• Manage the allocation of appropriate resources and commitment of staff to the achievement of Global, Regional and Country objectives and targets.
• Identify training needs and opportunities to develop a highly skilled functional department.

Skills Required

• Software skills (Word, Excel, PowerPoint, etc.)
• Communication skills (English), spoken and written.

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• 2-3 years operations experience, preferably within transportation or logistics industry
• Preferred requirement would be:- Either G card holder or rule 6 (F-Card)

Profile Requirements

(Experience/Certifications/Qualifications/Licenses)

• 2-3 years operations experience, preferably within transportation or logistics industry
• Preferred requirement would be:- Either G card holder or rule 6 (F-Card)

Skills Required

• Microsoft Office
• Microsoft Excel
• Logistics