Job Description

The Deputy Operations Coordinator is responsible for assisting the Operations Coordinator in the day-to-day planning and administration of Qatar based Flight Operations, Technical Administration of Crews and the day-to-day Management of Ground Operations.

Key Responsibilities and Accountabilities

Description

• Ensuring all Operations Staff is aware of Company HSE and Flight Safety Policies and responsibilities.
• Work closely with Air Safety Officer to ensure application of Company Safety Procedures and development of enhanced procedures where required in relation to Ground Operations.
• Provide active feed-back to Air Safety Officer and Operations Manager to enable address of Ground Crew safety concerns and observations.
• Reporting areas of staff and client dissatisfaction to the Operations Manager
• Management and control of all Ground Functions in support of Flight Operations and in particular:
• Development and implementation of efficient support procedures
• Ensuring Compliance Monitoring Control and standards
• Ensuring adequate staffing, equipment and resources
• Ensuring properly trained staff
• Conducting periodic efficiency and compliance checks
• Addressing reported areas of Non-Compliance
• Terminal building maintenance, security and efficiency
• Day to day Management of Flight Operations and in particular:
  • • Scheduling and assigning of duties to flight crews
    • Ensuring allocated crews are suitably qualified in accordance with Client Contract requirements
    • Client aircraft allocations in accordance with contractual requirements
    • Coordination of engineering requirements
    • Ensure crew processing of Air Safety and Voyage Reports
    • Monitoring of Pilot Flight and Duty Limitations
    • Update and monitor the accuracy of all operational information promulgated in support of Flight Operations including, but not limited to:
    • Revision and updating of Aircraft Documentation Jeppessen and Flight Manual amendments
    • Amend, update and issue of Rig Maps and Coordinates Sheet
    • In consultation with SQSC, update and amend the Helicopter Landing (Helideck) Site Directory.
    • Update and monitor the accuracy of ARMS including, but not limited to:
    • Amend and update Rig Positions in the Falcon/ARMS System
    • Amend and update Aircraft APS weights in the Falcon/ARMS System.
    • Maintain and update Ground Operations Manual, including amendments and submission to QCAA for necessary approvals.

• Assume responsibilities of Electronic Flight Bag (EFB) Administrator and in particular:
• Maintain practical operating procedures and the supervision of continued safe reliance on the EFB.
• Be responsible for training users on initial receipt of iPad, and any subsequent or recurrent training required as the system develops.
• Ensure that individual users comply with Company EFB policy, and ensure that it is up to date with the latest software releases and Company data.
• Liaise with IT concerning hardware and software upgrades and general system functions/problems/developments.
• Carry out periodic reviews of the EFB in accordance with Company Compliance procedures to ensure continued suitability for purpose and system integrity.
• Incorporate any changes within Company EFB procedures.
• Handling of internal audits including QCAA planned audits.
• Any other duties assigned by Ops Management

Performance Indicators

• Number of customer complaints
• Number of Safety issues encountered and not solved within set time frame
• Time delay due to actions of ground staff
• Number of issues related to management of flight operations (e.g. clashes with scheduling of flight crews etc)

Communications & Working Relationships

Internal:

• Operations
• IT
• HR
• Finance
• Engineering
• Private Category

External:

• Clients
• Qatar Civil Aviation Authority
• Air Traffic Control (ATC)

Qualifications, Experience & Skills

Qualifications:

• Relevant degree or professional certificates will be an advantage.
• Experience:
• Minimum of 5 years of relevant experience with 2 years in a supervisory role

Job-Specific Skills:

• Computer literate in standard office packages
• Fluency in English
• Dangerous Goods Training
• Management skills

Decision Making Authority

• Authorize the daily flying schedules/programs
• Authorize work schedules
• Approve Pilot roster
• Recommend possible new recruits to the Managing Pilot
• Administration of Crew Leave Planner and approval of leave requests.

Behavioral Competencies

Description

• Leadership and Staff Management
• Dedication and commitment in achieving goals 
• Planning, management & efficiency (use of MS Office tools)    
• Proactive   
• Building Relationships including cross-cultural sensitivity

Skills Required

• QCAA
• Microsoft Office