Job Description

Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!

Why you'll love this job

• This job is a member of the Digital Team within the Customer Division.
• Responsible for project-based assignments that require a mix of strong analytical skills, the aptitude to solve complex problems, and the ability to clearly and concisely present information. The position will require ownership, the ability to work well with minimal supervision, and the ability to prioritize and manage a number of projects simultaneously.

What you'll do

• Works with different digital products and teams to understand business needs and provide data-backed insights to prioritize projects and close digital gaps for our customers
• Identifies and quantifies areas of opportunity through in-depth analysis of internal and external data
• Summarizes findings and presents recommendations to leadership team and stakeholders
• Monitor's effectiveness of OKRs and partners with product teams to set relevant measurable and controllable targets

All you'll need for success

• Minimum Qualifications- Education & Prior Job Experience
• Bachelor’s degree in Business Analytics, Statistics, Mathematics, Engineering, Economics, or related field; or five years of equivalent experience/training
• 3 years of work experience in an analytical field such as: Business, Engineering, Mathematics, Economics, Revenue Management, Network Planning, Sales Strategy, Customer Insights, Marketing
• Experience in transforming raw data into meaningful insights and recommendations
• Experience in Excel and SQL
• Preferred Qualifications- Education & Prior Job Experience
• 1+ years of work experience in a cross-functional coordination/planning capacity
• Prior experience in SAS, R, Python, Adobe Analytics, Google Analytics or Quantum Metric
• Skills, Licenses & Certifications
• Strong quantitative, analytical, and problem-solving skills required
• Excellent oral and written communication skills, including the ability to effectively communicate complex topics and present to senior management
• Ability to handle multiple responsibilities/projects on strict deadlines with minimal supervision
• Ability to create structure and drive progress in an ambiguous environment
• Ability to work cross-functionally with partners in both business and technology
• Creative self-starter and strategic thinker with passion to create data-driven insights to lead change and help improve the digital experience across all steps of the customer journey

What you'll get

Feel free to take advantage of all that American Airlines has to offer: 

• Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
• Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. 
• Wellness Programs: We want you to be the best version of yourself – that’s why our wellness programs provide you with all the right tools, resources and support you need.
• 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more

Skills Required

• Data Analytics
• Problem Solving